Hey Customer Support - a number of folks are having issues with purchasing Two One-Handed Weapons with storm sigils.
It seems that if you buy two of the same item - and attempt to upgrade both of them. The vendor will upgrade the same One Hander twice, and consume your storm sigils.
These tickets appear to be automatically closed and given a generic response.
The thread is currently in the “Bug Report” section. So I’m going to start a new thread in the customer support section where it might get some visibility.
My ticket was US89192727
The thread with others affected by this issue can be found here:
I appreciate that you are seeking visibility, Rolzeni, but there isn’t a lot that we can do here. If you reported it as a bug, then it is in front of those who need to see it already.
As for your ticket, the first response you receive is likely going to be a generic response that directs you to self-help options. You usually should be able to reopen your ticket.
As in - the forums are not a replacement for posting a ticket, we ask that you please open/reopen a ticket.
Also - it looks like these tickets are being marked as resolved and it’s unclear as to how to reopen them. It actually looks like we cannot. Possibly user error on my part. But I wasn’t asked “is your issue resolved” yes/ no (reopen ticket)
Sorry for being a greasy wheel. Just again wanted to give visibility on this issue.
Thanks again for your hard work. I know an expansion launch can be very busy.
Mostly because Blizz customer service/helpdesk have nothing to do with bugs and unless they have a workaround/compensation authorised by the devs they cant really give any resolution until the issue is fixed and been signed off on.
Posting either in the in game bug reporting tool or in the bug report forum is as much as you need to do. The devs collect the info from that forum and work on a fix - fixes they will do as a collective not on an individual basis. They wont have a back and forth conversation tho unless they require more info.
Here meaning, the customer support forums. Reporting it as a bug is the correct way to get the issue looked at.
In this case, your ticket shouldn’t have been marked as resolved, and you should’ve been able to re-open it. But if it was marked resolved, just open a new one and reference the old ticket number and explain the issue again and it should get a personalized response this time around.
Here meaning the Customer Support Forum. The forums, in general, are the right path, but you need to utilize the correct place. For this issue, the Bug Report Forum.