We still do.
Again, still not the case. Hyperbole doesn’t help here. It’s possible a first reply is automated depending on the ticket type, but further replies are a real person.
And they’re still not. The length of a ticket time does not mean that a scammer is “allowed” to continue hitting targets. It’s also quite possible that they were squelched, suspended or even banned. In fact, it may have been a hacked account that may be shut down too.
I’m finding posts in 2018, was about the time I think the forums switched to the current format as it does not go back further, stating the policy was very similar from then also.
Such as
But I think Mirasol said it better. Sorry for the quote notification from ancient history:
Supported and Unsupported Transactions
Trades tend to fall into two different categories - Supported and Unsupported.
A supported transaction is one where we have a system in place to help facilitate it. Such as using the Trade window, Auction House, C.O.D. Mail, etc… These systems are in place to allow players to protect themselves from getting scammed by being able to set conditions on their actions. e.g - In order to trade an item, both parties must agree to the transactions and click accept.
For the most part, our Support Staff would have no need to become involved as there is little chance of a scam. Any mistakes made are often user errors and not something we can usually help with, outside of urging caution going forward.
An unsupported transaction is one in which there is no system in place that is designed to help with the trade. Examples of these are often Dungeon or Raid runs, where a person or guild accepts gold to help a person complete a dungeon or achievement or assists with helping a player climb the ranks in PvP. These “services for gold” are always unsupported, and though not against policy, are entirely done at your own risk. If anything goes wrong, we will be unable to help recover any losses.
That doesn’t mean such behavior is condoned or tolerated. If reported, we will investigate for a possible scam. If a scam is verified, we will apply the appropriate penalties against those found scamming, including the removal of any ill-gotten gains.
Note: Any trade for real-world currency is always against policy and may result in the suspension or closure of the involved accounts.
Orlyia is not responsible for the policies that govern Customer Service at Blizzard. I am not sure who you think she is, but she is not someone in a position of management to determine such things. Nor is Vrakthris.
What she can see, is your account ticket history. All of it.
Again on the 10 days
The date YOU get an answer is not the date that CS might do something about a scammer. Esp given there are often many reports about them. You keep equating the average ticket wait time with some sort of action against another account. Something they won’t tell you.
Blizzard has NEVER given back gold for unsupported interactions such as carries, boosts, loans, etc.
You have had all this explained.
Hopefully Vrak or someone is around to provide any more clarification about that latest ticket number you provided. Exceptions are super rare and I would be interested in seeing the logic, esp given Orlyia did not see you getting gold back for any similar issues.
I just wanted to relay her vacation on, just so they didn’t think she was purposefully ignoring them after the previous interactions. I know most folks wouldn’t have seen it mentioned, so yah. That was why I piped up there.
I actually did not know she was on vacation. I am someone who missed that 
Thanks!
The resident centaur made mention of it in the lounge. The panda gets the break this week, and he’ll be off the next. ^^ But most welcome!