If you have a ticket number where gold was returned, I’d very much like to look into that.
I’m not seeing any gold ever retuned to you in these notes, although I do see one from 2021 that was nearly identical and it was NOT returned.
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Sure! It may take a few min, but I’ll get back to you with it.
Edit: My archived isn’t showing anything past 2020. There were certainly a lot of tickets past 3 years ago.
No. They return the gold because it was a supported transaction.
Now, could they have extended a one-time courtesy to you, based on certain circumstances? Perhaps. Definitely not out of the question. But an exception is not a standard policy.
And this:
Would show that you haven’t learned, and at some point, it’s on the players to stop feeding these people their gold.
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And yet, Orlyia can see any tickets you ever placed on your account.
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Orlyia can see them all.
A trade using the trade window and in-game chat such as a crafting agreement is supported. That means Blizzard can see the materials, gold and the agreement. Those will often result in getting gold and/or mats back.
Services like raid runs, boosts, loans, gambling, etc have never been supported and they have never returned gold. I am guessing you might be mixing up the two.
And this rather backs the policy. Blizzard does not ever delete account actions or tickets that I know of.
Also, on the 10 days thing, that is an estimate of the longest ticket in queue, not a personal timer for when they get to yours. It is not a count down.
To help with this issue, I have spent a bit of time every day or two in a city checking the levels of the “advertisers” and reporting the level 1s running scams. Many are also RMT scams, not just gold scams. I have gotten several in-game automated notes telling me that action was taken due to reports. So, I guess that is good.
Only engage with a run for gold with people you trust.
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[Emphasis mine.]
…hold up, so someone’s level 70 alt could post “WTS [service] [gold price]” in Trade(Services), then perform the service on their level 70 main (along with however many guildmates/friends are needed to complete the content)? That seems like it could get a bit murky, especially if the alt and main are in different guilds…
As long as they perform the service that was agreed upon in in-game chat, and are of sufficient item level and level to perform such a task, then they aren’t scamming. If they are not, then report for spam, and do not give them any gold. If they want you to go to a discord server or something to talk about price, then report them for spam. If they advertise in any channel but trade services, report for spam.
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Basically comes down to making sure everything you do is as visible as possible to be supported. Services like runs can be not entirely visible in the logs since the logs cannot show a connection between gold exchanged and a series of boss kills. Depending on the evidence it may certainly be possible to infer with reasonable certainty that they are, but not all the time.
It’s why the trade window and auction house are encouraged, those are in-game systems for items, and so it makes everything visible in the logs. So yeah, visibility is important. It’s a reason communication in-game is important during things too, if it’s on Discord or something then it’s off the record.
As for the wait time: that’s an average based on current wait times. Might be seen to sooner, often is. You’re effectively just getting the worst case scenario wait time. And so won’t it be a nice surprise if it turns out you didn’t have to wait ten days?
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For anyone else reading this post:
Never ever, ever, ever give gold to a level 1. Wait until you’re inside the raid looking at the boss, inside the dungeon with the correct key or in a group with someone that has the achievement for being a gladiator or whatever.
Any respectable carrying group will have no problem with this requirement.
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Can post it in big bright flashing neon letters with alarms going off and all but you have to remember the age old saying…
There’s a sucker born every minute
If it’s a level 70 advertising but not participating, no that’s not allowed, but you’re not likely to know until you’ve already paid the money and the group has formed.
I believe Orylia’s point is that it’s easy to read an advertisement, and before anything else, shift-click to see it’s a level 1, and immediately report it.
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Read the part of Orlyia’s post that I emphasized again: “…or at the very least be able to participate in the run.”
…I suppose that could be to cover edge cases where someone advertises a run on one character, starts forming the group, then someone who was helping with the carry had to bail and the original advertiser had to switch characters to replace them or something… (i.e., advertiser is a dps DK, healer bails, advertiser swaps to a resto druid alt that is capable of healing the content)
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Yeah, that’s how I took Orlyia’s response as well.
Issue ID #65532175
The ticket was opened and answered on the same night. The scammer wasn’t free to cheat people out of their gold for estimated 10 days
A lot has changed in the past few years.
Just so that you know that you’re not being ignored - but Orlyia is on vacation this week. So she may not see this or it’ll be a bit before she clears through things once she gets back.
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Unless they’re responsible for the shameful cs policies that have been adopted recently, I hope they have a wonderful vacation, and I am not looking for a response.
I saw that people had taken advantage of my inability to search my blizzard account for a ticket from 4 years ago, and were trying to claim that 10 days was acceptable, and refunds were never granted.
There is no excuse for a scammer to be free to scam as many people as they can for up to 10 days. There is no excuse for blizzards refusal to reimburse players that have been scammed.
Edit: even if they are responsible for the terrible policies that have been adopted, and the shameful wait times for tickets, I hope they have a wonderful vacation.
Uh, that policy is as old as the time that I’ve been posting here which is well beyond 10 years now.
Nobody said it was really. The length of ticket times fluctuates daily.
Personally, I look forward to seeing if any blues are able to provide further insight into whether an exception was made etc. (if they can).
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Aye, me too. Very much so.
The thing with any two CS issues is that similar is similar, but identical is identical; the two are most definitely not the same. Offering up a “but look, they did this here in this case, why aren’t they doing it now?” is really only valid with identical, not similar.
Devil’s in the details. I’d bet my left foot that the details of the earlier case dictated a different outcome than the details of the case being discussed here.
I may be footless soon, who knows? 
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Details: It was 2018, and we had a responsive in game cs team. You didn’t have to submit 3-5 tickets to talk to a real person, and scammers weren’t allowed to hit as many targets as they could find in a week.
I meant details from an SFA. I acknowledge that the details you give will support your version of what happened.
Further, I mean the details of the outcome of the ticket you listed, where the gold was refunded and the culprit actioned immediately. Not the details of how “good” customer service was then or now.
You came back to say, “here’s my proof that they did it differently in the past.” That’s what I am referring to when I speak of details. I, too, am looking for the truth.
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