Unreasonable chat suspension for advertising in general chat

This rule isn’t clearly communicated in-game. Unless a player actively follows patch notes, searches through customer support articles, or happens to hear about it from others, there’s no real way to know they’re breaking a rule until they’ve already been punished. Blizzard should provide a clearer in-game warning—like a system message or pop-up—when someone first tries to advertise in the wrong channel, rather than immediately issuing suspensions.

Did I receive any prior warning before this ban? If not, I’d really like to understand how players are supposed to be made aware of this policy before facing such severe penalties. I’ve canceled my subscription because I find this punishment completely unreasonable, especially given how poorly Blizzard has communicated these trivial rules.

I’ve seen players use General chat to advertise boosts for as long as I can remember, yet there has never been any in-game message or clear indication anywhere that a regular player would naturally look. I’m here to play a game, not sift through legal documents just to avoid an unexpected ban.

Additionally, I’ve watched people advertise boosting in Scarlet Monastery all day, yet none of them seem to be receiving chat suspensions. How can you prove to me that I wasn’t the victim of a targeted mass report when I see clear evidence that this rule is not being enforced equally against others breaking the same trivial rule? If enforcement is inconsistent and based on reports rather than direct moderation, then this raises serious concerns about fairness.

Can you provide a specific example of where this rule is clearly communicated in a place the average player would reasonably encounter? If this information isn’t easily accessible, then it seems unfair to enforce such a strict penalty without first ensuring players are properly informed.

Since this rule is not clearly communicated in-game or in any obvious place, I believe my suspension should be lifted. Punishing players for something they had no reasonable way of knowing is unjust, and I ask that you reconsider this decision.

Please leave a comment explaining how this suspension is reasonable.

Vrakthris had already responded to your thread and locked it. It really isn’t a good idea to continue a discussion when it was locked.

The forums aren’t here to debate any account action, either. Technically, discussing account actions is against the Forum Code of Conduct, but some leeway is given in the Customer Support forum for those who may have questions about the process of appealing. However, when it turns into a debate (like what happened in your first thread), one of the Support Forum Agents may lock it. Especially if all the correct information has already been given.

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Stick to the services channel plain and simple dont space it out more then 1 every 1-2 min.

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This isnt new this is at least a few expansions old being ignorant of the rules isnt a excuse.

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Patch 9.2.7. It’s on you to read the patch notes.

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Every time you click agree to a user agreement or other message that comes up quite regularly particularly after an expac you agree to terms of use etc in the game. If you haven’t read those agreements when you’re prompted to read them, and haven’t then that’s on you. Why agree to something when you haven’t read a thing. I wouldn’t be signing any contract without reading it first. Because that is what you sign when you click agree.

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You can apeal till they tell u to stop but coming here wont have any effect on ur apeal.

People are silenced more and more often maybe not for advertising in wrong channels or spam but they are being actioned consistantly there are numerous threads ever week for being falsely silenced only to be shot down by the blues.

At the end of the day either u learn from ur mistakes or u next time it doubles.

Those who cannot learn from history are doomed to repeat it. Those who do not remember their past are condemned to repeat their mistakes. Those who do not read history are doomed to repeat it. Those who fail to learn from the mistakes of their predecessors are destined to repeat them.

George santayana

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The same way that real courts of law have always held that ignorance of the law is no defense.

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Uh, no. 9.2.7 means it was out in Shadowlands and the summer of 2022. Everyone has had plenty of time to get used to it. Shadowlands- Dragonflight - TWW.

Ignorance of the rules is not a valid defense,

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There is a support article on it:

At this point, the only option would be to appeal. No one on the forums can overturn your silence.

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Do you have any idea how monstrously large the game would be if they had every possible piece of documentation provided in-game?

Do you have any idea how much of a hindrance that would be to a vast portion of the playerbase? Using the idea of making the game as accessible as possible to justify your self-proclaimed innocence is not going to win you the outcome you want it to.

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Summons vrak from the twisting nether to end this topic.

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Nope. Patch notes are in the patch notes. Rules are in the EULA that we agree to. Furthermore, they’re available in the support articles.

One rule, we’re not really allowed to discuss account actions on the forums.

A second rule, one more important than the first…we’re not allowed to re-open threads that have been moderated.

These rules are in the stickies and we agree to the before posting on the forums.

You were not banned, you were silenced. You can still play. A suspension would prevent you temporarily and a ban would close the account.

Nor is it “trivial” to spam. Don’t spam.

Then wait on your appeal. Appeals are not handled via the forums.

Start following the rules and perhaps you’ll stop getting account actions :wink:

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It’s up to ALL to read all terms of use policies and other notes on what is and isn’t allowed in the game, those rules sometimes change over time. Heck spend enough time in these forums you’ll actually see what is and isn’t allowed. And how some come here to lawyer their way out of a suspension or ban. Accept your punishment or wait for your ticket to be answered.

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Nobody here needs to nor is it necessary. It’s up to YOU to follow the rules, not up to us to convince you your account action was proper and earned (as it seems to have been).

This is not a place to argue your account action and is a direct example of why these threads get locked.

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There used to be a more trivial silence that was about a day but that proved to be largely ineffective since players see my quote above so blizzard had to up the ante.

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We should probably leave this alone. They’ve stated their case, and obviously they will continue to do so until they lose their posting privileges.

An SFA will close this when they come on shift.

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Which, again, won’t happen by spamming this forum. Ironic really. Wait on your appeal or push to get your forum privileges removed. Your choice I guess. But you’re not making a great argument for how good you are at following the rules with additional violations :wink:

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Well at the end of the day ur barking up the wrong tree theres no GMs here nor are the blues liasons ur gona have to keep apealing.

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I’m sorry you didn’t read the rules. They were required to read prior to playing. They’re enforced fairly via reports.

Your account could have been suspended for 7 days with zero access instead (that’s the next step) and it used to be a 24, then 48 hour suspension with zero access. I guess it depends on what a player feels is “excessive” for not following the rules they agreed to.

Best of luck on your appeal.

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