Unable to put in ticket

[Kozzae-doomhammer (Kozzae)]

I got to https://us.battle.net/support/en/help/contact/472/ticket with out requiring a phone number, what option are you using?

I am not sure a GM would be able to intervene either to be honest.

https://us.forums.blizzard.com/en/wow/t/return-lost-souls-quest-missing-after-upgrading-soulkeeper/802961