It’s unlikely it’s the same exact issue, if you consider the changes and hotfixes and patches since 2020. If you would like to create your own thread so that this one isn’t hijacked, folks around here are happy to try and help you troubleshoot what’s going on and hopefully negate your reason for a ticket.
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I appreciate the suggestion Leilleath, and I certainly hope not to derail the conversation. For reference, this is the page, and more searching shows, regrettably, this is the workaround AFAIK?
I can wait a week or so I suppose, though faster would be great! So much to do as a returning player 
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I’ve had a ticket for two weeks now, the ticket I made today was closed by a gm who gave me a automatic reply and I had to create a new one as they forced it to be resolved.
Idk what’s going on but this is the worst customer support blizz has had
Might help adding some context - what was the issue? Did you select the right ticket for the issue?
Why is this relevant?
Because choosing a ticket category that might not be the most appropriate or relevant to your issue could result in the ticket taking longer.
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I didn’t know that. So customer service arbitrarily decides if you submitted a ticket correctly, and then closes or lengthens the wait as they decide?
Don’t put words in others mouth. The tickets goes to teams that’s able to handle it. Putting in a ticket that’s for billing issues, (like failed payment), under tech support won’t be able to get it fix.
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Choosing the appropriate category helps them give you the help you need. If your ticket isn’t clear, it tends to slow the process down. This isn’t something Blizzard does intentionally to frustrate the players, and it’s a little ridiculous to assume they would. What sense would that make?
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I didn’t put the words “most appropriate” in the poster’s mouth. That sounds like an subjective decision to me.
It doesn’t make sense. But that’s what Blizzard has done. They’ve made a series of customer service decisions to make it MORE difficult for customers to get help. Its difficult the first time to even figure out how to submit a ticket. The system constantly redirects you away. You can’t call, you can’t email. You have to wade through the menu until you hopefully find the ticket submission. From the perspective of a customer it doesn’t make sense. Waiting 18 days doesn’t make sense. If you are a company that doesn’t care if a customer leaves, then I guess it does make sense.
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Actually it makes sense to offer self-help solutions first, if the player can resolve their issue with this it would mean one less ticket in the queue instead of more.
Many of these self-help options are the unstuck, mail restore, etc.
Certain players still decide to ignore these and demand a GM do it for them while having not tried these options or being told by the presented support articles that GM’s cannot assist with this particular issue and then told by a manual GM answer that it’s not an issue they can help. Further increasing the queue timers.
This all leads to hindering GM’s reaching the tickets that they can assist with, making no sense for players who want help and can be helped but can’t get it.
Edit: Shortened some sentences and fixed some typo’s
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Is there a self help solution for billing issues, refunds or incorrect charges?
Yes there’s a self refund button actually.
You can also pay back chargebacks as well nowadays through following instructions. If you meant an unauthorised charge, there’s no self help for that.
If the above 2 self-helps fails you can then make a ticket.
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Ok thank you for the suggestion, I do see that there is some automated choices. I don’t see a self-help option for my particular situation- except to submit a ticket, which I had previously done and is now subject to a 16 day wait.
I strongly suspect you haven’t actually been waiting 16 days for a response. The estimated wait time is based on the oldest ticket in the queue. If one player has a complicated issue that needs to be escalated to a specialist or developer, that is going to take longer and is therefore going to sit in the queue longer. That will skew the estimate without actually impacting the response time.
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I have been waiting 3 days for a response. I opened one ticket which was closed with directions to a lot of resources which I had already tried and had in the first ticket, but it was closed anyway. I immediately opened another ticket for the same thing. It’s been over 3 days.
And what was the issue you were/are having?
You are correct I haven’t actually been waiting 16 days. I’ve been waiting 2 days. It started at 15 on the first day changed to 16 ever since. I understand that the wait time may go up or down, depending on the circumstances. I understand the situation, I’m not happy about it. I don’t get the sense that Blizzard cares. I’m not alone in this, as you are aware.
You need to re-open the same ticket to avoid the automated reply again. Opening new tickets just opens you up to the automated closure again.
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I could not find a way to reopen the same ticket. that was not an option I saw.