Transfer Stuck

Support Customer Support
#11

Understand that the forums, specifically the CS forum, is not staffed by Blizz employees 24/7. While the blues here do post when they can, they have other job duties on top of the forums.

These forums are primarily for players to help other players.

You’re welcome to open a ticket and ask what’s going on. No, they’re not going to be giving you specifics on what’s going on in the process, but they might be able to tell you that there’s a delay and the transfers are taking longer than normal (which seems to be the case).

5 Likes
#17

What exactly do you want? You’ve been given the correct information. That fact that you don’t like it doesn’t change anything.

This is not the place to have guaranteed communication with the “business”. That is done through the ticket system.

In case you missed it, I’ll quote your own copy/paste:

You highlighting one of the four main purposes, but ignoring the other three does not make you right.

The CS Forum is not staffed by a Blizzard employee on the weekends. The ticket queue is answered 24/7. That is where you need to be.

6 Likes
#18

What information have I been given? I understand this is not a place that “guarantees” communication (except from trolls that feel the need to comment). However, it is one of the avenues to be pursued especially when the ticket has not been responded too. And once again I’ll ask what does this have to do with you? Why you freaking toolbags feel the need to waste peoples time just so that you can get some attention absolutely blows my mind.

#21

Dertras, abusing forum regulars who have all been posting here for many, many years isn’t going to help you. They are very much correct. We fully understand what this forum is for/about.

This is a player help player forum.

There are no developers here. There are no QA here, and there are no GM here. , moderated by Blizzard forum staff.

The forum staff will happily provide updates - but only when they’re provided by the appropriate team looking into the issue causing delays in the transfers. Until then they simply don’t have the answers, yet.

Also keep in mind, the forums are not staffs 24/7.

We get you are upset, we do - but really just dial it down a notch eh? It’s not worth losing the ability to post in the forums over is it?

4 Likes
#22

Mine has been processing for nearly 36 hours now and it still says 11 minutes. Is there anyway to cancel it something?

#23

I don’t believe that they can cancel the process as it might lead to bigger issues, but you can certainly ask! I’d recommend waiting for Live Chat or Call Back support to open today and go that route.

You can contact them via this link:
https://us.battle.net/support/en/help/contact/180/ticket

3 Likes
#24

Customer support told me to post on the CLASSIC general discussion forums instead of here to request free gametime and ask for support for delayed character transfers. He would not help over the phone.

1 Like
#25

It was probably meant as a suggestion to pass along feedback. I honestly doubt that any compensation would be going out over this issue though, just due to the nature of it.

3 Likes
#26

Maybe not, but regardless being stuck in transfer queue for days means days paid for unplayable character progression.

I am just baffled that phone support would tell me to speak to the developers you have to post in a general discussion forum, where your thread gets lost in a matter of minutes.

1 Like
#27

You are not locked completely from the servers. You just cannot play the toon you want to play on. Why not roll a new toon on another server to pass the time til Blizzard sorts things out?

2 Likes
#28

Because i transfered all of my toons. Why would I want to make another of what I already have.

#29

Again, to pass the time…delete them after things are sorted out. You do you…

1 Like
#30

Because that’s how you post your feedback about development decisions that you want made.

2 Likes
#31

Wouldn’t it be better for the development team to read a thread called " FEEDBACK" or “CUSTOMER SUPPORT” instead of general discussion where all you read is players whining they died in pvp on a pvp server?

#32

Because generally, the CS forums are for account and billing issues. The devs just don’t frequent the CS forums for player feedback, suggestions or requests. PLUS, it’s not a direct line to Blizzard and it supported by the players.

4 Likes
#33

The devs don’t come to the CS forums for feedback. General Discussion for Classic is the best place for this. Even if the devs miss it, there are community managers whose job it is to pass along feedback from the forums.

That said, I honestly wouldn’t get your hopes up; Blizzard generally reserves widescale compensation for technical issues to massive server degradation that affects everyone equally. The last widescale compensation that I recall is for the Warlords of Draenor launch, when the servers were in really bad shape for everyone. As frustrating as it is to have a character locked out due to an issue with the free transfer service, it almost certainly doesn’t have the same impact since only a limited number of people opted to use the free transfers. :confused:

But nonetheless, your feedback on the Classic General Discussion forum is in the right place.

3 Likes
#34

I’m quite sure the devs and CMs can sort through the whinefest for feedback

3 Likes
#35

You could always add to the post about free transfers that already exist, in the Classic forum.

5 Likes
#36
#37
2 Likes