Transfer character not working

Even though the RP realm selection issue has been fixed, we’re still tracking a couple of open issues which may be contributing to confusion. For example, the last entry in our Known Issues list is about a UI issue:

This would be one of those UI situations. The character transfer is initiated but there’s no UI element on the character select screen to let you know that. Please avoid logging into the character and give it some time to process the move. Usually it’s pretty quick, but with a new service and the sale going on - plus all the people who were previously waiting to move to RP realms - it might get a little bit of a queue. If the character isn’t moved within 24 hours please open a support ticket. (Edit: As I was writing my reply to everyone else in this post, the transfer finished :smiley: )

You have a Man’ari Training Amulet in your Void Storage. This is of the items that will restrict transfers:

  • You cannot transfer a character with heirlooms in your inventory or equipped.

Try getting rid of that and then initiate the transfer.

Open a support ticket and see if the Game Masters can manually complete that for you, since you still have your tokens.

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