I was directed here by your GM in my recent ticket. You can see details there, but to summarize:
Balance druid/balance spec for loot - received agility polearm from weekly timewalking quest reward that states blatantly, “Rewards a piece of equipment for your Loot Specialization.” IE, balance.
GM who “thoroughly researched and understands” the situation says it’s not guaranteed for the spec and links the page that says, "This includes World and Daily Quest rewards and loot containers like tokens and bags, unless otherwise specified on the container.
Reply back, calling them out for lack of training and/or ignoring their own rules.
Reply comes back that the above means that, "… it would give you any item that your class can use. If you were 100% guaranteed that you were going to get a balance specialization item, you can report this issue on our forums. This report helps developers check for possible problems and to have a full picture on how this is affecting the players experience.
So, here I am. This is reported per your GM, please can you look into and resolve it so 1) they have proper training and 2) it doesn’t happen to other players going forward.
They did not. They specifically said to come here. I’m well-versed in bug reports, and submit them regularly when encountered. This was a unique situation that I don’t want others to experience, and which irritated me that they would either ignore their own words or lack the foresight to see that they’re telling me something different than their own help/support files.
There are no developers or QA that monitor this particular forum. This is a player help player forum.
If it’s a bug, you’ll need to either make a post in the bug report forum or you can use the bug report tool in-game - either way that’ll get to the devs/qa to look into.
Customer Service forums or specifically to the Customer Support forum?
I can’t link a screenshot to prove this any more than I’ve already said twice, but it says specifically report in our forums. I don’t even care about the item itself at this point as I hit 80. I’m trying to help it not happen again, and to improve their Customer Support/Customer Service team.
I’m afraid any eyes that it might attract are not able to do anything. The QA team, responsible for investigating possible bugs takes their reports specifically from the Bug Report forum. They don’t generally venture into other places.
The same can be said of our Community Management and Development teams. They usually look for feedback/suggestions in the Community forums, such as General Discussion.
Edit: The suggestion to post in the Community forums is specifically if you wish to post a suggestion/feedback about game content and systems.