Tickets need to Kick-it or Fix-it

Well mass reports = ban is a urban myth the same lvl as sasquatch ogopogo and loch ness mosnter.

Fact is u did something something after u got freeed that = a longer suspenion the reason it was longer is becaue penalties stack and double.

also 99% of ur post is irrelevant and doesnt matter in the long run.

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For suggestions about the system you may also submit it through the ingame panel as support will not forward yours while you can do it yourself. Directly.

The latest news is that the previous system got taken down because it showed irrelevant text. It may return in the future refined.

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Except you’re not. Appeals are looked at by actual people, it’s just simply a ‘yes or no’ depending on the data Blizzard has. It’s not a place to plead your case as there’s no jury or judge to sway.

There’s a better solution: Stop breaking the ToS, as it seems like you’re nearing the finish line which is a ban on your account.

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Blizzard will generally give a category of offense so that you have some idea what you were up to.

This particular category is a bit tricky. It can be due to behaviors that disrupt entire groups/zones. It can also be due to an RP profile or conduct that breaks the rules. Those can be reported and usually show up as “Disruptive gameplay” when penalized. I don’t know WHY it shows up that way, but it does. I mention it because you are on an RP server so that might be your issue.

They do use Templates - otherwise known as Form Letters in vintage times. They also do not discuss or debate penalties with players.

The fact that they no longer give snippets of the penalized text is an issue though. They had a tool that inserted at least some of the reported text into the email you get sent. That sadly broke, and they don’t seem to manually provide it these days.

Posting here though should get a blue to hopefully check and give you a bit more detail on it.

Blizzard knows exactly who reported you. The report also captures your name, server, chat channel, time stamp, and chat logs. The GMs don’t penalize just because someone got reported. They penalize because the chat or activity logs showed an actual rules violation.

They do…

Also enforced. If a streamer were to say tell his followers to falsely report him until he got a spam squelch (an actual automated measure built for gold sellers and such) - that streamer ends up with a SUSPENSION for abusing the reporting system. Someone did a great job proving that once.

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We all know this is something not true. Each report Blizzard receives, is reviewed. And if the report does show something in the logs that does violate Blizzard’s policies, then action will be taken. Nobody can manipulate Blizzard to just get someone suspended from the game.

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(post deleted by author)

A month means it wasn’t your first rodeo.

“Disruptive Gameplay” is also the reason that they use to ding you for disallowed material in a TRP3 or MRP profile, however if a Blue has the time I’m sure they can help clarify why the action was taken to help you remember.

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This is honestly a point I really wanted to hammer home, a specific explanation rather than just “You did X” then being sent a link to a half-page set of violations that you have to assume applies to you, most people (including myself) don’t understand. Tell me what exactly went wrong and I’ll rectify it.

And yes, it isn’t my first rodeo as I stated that I’ve been perma’d. Not going to hide that away that I used to be a pretty awful person around others. But when I got back on Dec. 20th and I mean this, literally talked to no one and only did queues for PvP. So it confuses me on what I did that landed me an even harsher suspension. I know the case of “Just trust me bro” isn’t reliable. But if you took it as a hypothetical and applied it to the situation would be a good cause for debate.

This forum, namely CS forum, isn’t for a debate of any sort. The CS forum is an information desk and has no impact on how the game, or its systems, works. If you want to give suggestions, it’d have to be done outside the CS forum.

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I appreciate the clarity that you brought on some of my points, re-reading I did have some faulty and often digressing topics. But I still believe that at least some of my points can be picked out. When I said “No verification, and no way to prove yourself.” I meant that you can send in a report and it gets sent. But then you rebuttabled with a GMs do run through your report. Which is true, I completely forgot that when you send a report, you will get a notification that your report led to an action on someone’s account. I was wrong on that point.

This is not something any of us here are going to tell you. There is a reason also why Blizzard would never exactly tell you what you’ve been doing. Somethings are purposely made grey areas on purpose because people would love to find ways to exploit Blizzard’s policies to get around it to avoid any account actions.

Just adding onto what Zengy said, there is a survey at the end of each ticket after the ticket gets closed. This is how it helps Blizzard’s GM’s improve on somethings, with decisions lead by higher-ups.

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That is false. An appeal is to have another person review the report and verify there was an offense and that the punishment was correct. It’s either “yes” or “no”. No elaboration of yours applies.

It looks like your chat is the problem.

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They do not take your explanation into consideration, only their internal logs.

Players (in general) on the topics of why they got actioned are notorious for being unreliable narrators.

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Sounds like you’re trying to lawyer yourself out of suspension which wouldn’t help at all. The so called grey areas of blizzards rules are that way for reasons we are not intended to know. Blizzards sand box, do you play any other Blizz games? Did you say/do something in another game?

You are operating under a lot of false assumptions here, so your “solution” isn’t really viable. Mass reports mostly just result in a temporary squelch of an account, if anything. Any penalty actions that are taken would be based on verification of what was reported.

You are correct, there is no way to “prove yourself” because the appeal process is about reviewing the data we have. When it comes to a lot of behavior, specifically social behaviors, either you did something or you didn’t. There is no defense or justification. So when you appeal we look at if the actions taken were accurate.

I won’t argue with you there. We all want more information provided, specifically for social violations. It used to be that the penalty system would automatically include some of the reported text when we initiated an action. That was an automatic function, usually when a Game Master applied the penalty.

Unfortunately, it tended to grab lines that didn’t necessarily contain any violations. You see, people report others for any number of things, and if the chat lines that were reported weren’t verified as violating policy then nothing happens. Those chat lines still remain in the report history for awhile after the report is made.

If new lines of chat are reported, and those are verified as violating policy, then all of the recently reported chat is included in the report. The system was taking from some of the earlier reports, which is why you have some folks claim they were penalized for saying “LOL”, because that was part of the line that was given to them.

That system was causing all kinds of confusion and misinformation so it had to be disabled. It is something that I know we want to return, but we don’t have any estimates on when that might be and in what form.

For you, Myiasis, I would look to your TRP profile. You absolutely do appear to have violated policy in the content of what is there.

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