The customer service at Blizzard was once second to none, but staff reductions and a change of attitudes toward customers has changed everything. Now you get long wait times to deal with someone who has few if any options to actually help you outside of the scripted replies, even if they wanted to.
Unfortunately for a lot of people that $12 an hour is amazing compared to what they are getting. NC min wage is still $7.25 and that’s what all fast food and big box stores pay for entry level jobs.
$12 an hour is a lot better than some other companies. That doesn’t make it right. That’s a problem with the USA. Not Blizzard.
Harassment issues are a separate report function. They don’t deal with harassment issues through tickets. So yes, it’s going to be bottom of the queue.
Yep. Because that’s all they’re ever going to tell you concerning a harassment issue.
Actually, they do handle Ongoing Harassment via tickets. What they won’t do is tell you what action is being taken with the person you reported (which you noted too )
The real key to these situations is that if someone is harassing you, the first thing you need to do is put them on ignore. If it becomes a back and forth between two people, Blizzard tends to consider that a conversation and not harassment (with the exception of any inappropriate language being used which should be right-click reported).
Thank you for the reply and clearing that up, I was beginning to think I did it incorrectly. I’m not going into details about what happened. But there was definitely no back and forth and the ignore function was used to the best of its ability. Unfortunately it doesn’t ignore accounts.
Ongoing? Sure, I can see that. And yep, as we both noted, they won’t tell you what’s going on with it.
When I go through the system for player harassment, it tells me how to report, but doesn’t lead me to a ticket. Ongoing is different and wasn’t brought up in your OP. But as has been stated, those tickets will always only get a generic answer of them looking into it without details.
Winsten isn’t actually wrong either, just that there are two different ways to look at it. If someone is bugging you, you put them on ignore or report any inappropriate language etc. (which will temporarily ignore the players’ account).
When they try to bypass the ignore feature, that’s when it’s considered “Ongoing Harassment” and the ticket is appropriate.
Can you guys maybe point out where I said this was a one time thing, or a couple of curse words?
I know how to /ignore and right click report. I was talking about it being such a problem I would have to go out of my way to create a ticket. I also touched base on the lack of personal communication from the GM, recalling better times. Winsten said I did it wrong, that is not wrong.
People here just instantly want to argue and call people wrong or take sides. WoW forums really are silly sometimes. But I can read, and I know to take Winsten with a grain of salt.
I’m sorry? I pointed out the differences between harassment reports and ongoing harassment. What are you trying to prove here?
All you said was this:
That was all you said. So we had no idea of the context.
I don’t even know you and all I did was point out that this isn’t the fault of the report system, this is how they deal with harassment. You aren’t going to know and they aren’t going to give you an answer.
But if all you’re going to do is attempt to belittle me for zero reason, then I’m out. Good luck whining about a non-issue.
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