Which I think many here can understand, Iceyburny. I’m afraid there isn’t anything that can be done through the forums or on behalf of another player’s account. Only the player can submit an appeal. Hopefully something is found that exonerates them and their penalty can be overturned.
As this isn’t really the place to discuss account actions and many have shared relevant information on how it is handled, I’m going to close this one up. Thanks, all!