Thank you for using the words I couldn’t seem to find. LOL We’re on the same page and you said it much better than I!
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I’ve sent tickets in that were initially replied to by an automated response, but I don’t fault them; the playerbase is far larger than their Customer Support department (even before the layoffs) and the use of “templates” is to help stem the tide.
Though I have my complaints about agents that have replied to my tickets in the past (mainly with ones less knowledgeable about my issue than I am), I don’t envy their position and sympathize with them (after I move past my issue one way or another). It certainly is frustrating, but I do believe they are trying their best with the resources they have available.
It took. A solid. Week. I love how you’re trying to gaslight me though.
There is no gaslighting involved anywhere in anything I’ve said. I gave you factual information. Take it or don’t.
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This sounds like a lost art. Not even kidding, I had to look it up because I knew it would be a thing.
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I gave YOU factual information and you’re saying I’m wrong. You should be a politician because you have the nonsense doublespeak down pat.
I didn’t say your wait time was wrong. I said why it may have been that long.
I also said wait times on tickets aren’t longer than usual since the layoffs.
Calm down. Reread.
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No.
What I have proven you wrong by saying multiple ways in this thread has been proven in this thread with links and screenshots that you are willfully ignoring (modern times mentality).
You and your multiple little meltdowns in here to cope with someone trying to transition you from a romantic belief into reality is getting in the way of that.
Blizz won’t tell you what was said to warrant a mute, silence, or suspension.
There is no chance to correct behaviour because the vague, algorythmic, theoretical or even imaginary behaviour is not outlined to the offender. There is no explanation, no example, no chat quote, no chance to course correct chat related silences, suspensions, behavioural warnings. Even on appeal, nothing is advised. Period. The transgressions whether taken out of context, falsely reported and actioned, misunderstood, or warranted are never relayed back to the person being disciplined.
If these were actioned by minimum wage employees instead of bots and thrown out, or gave the ability to course correct, there’d likely be fewer tickets and people probably wouldn’t be so afraid to talk in dungeons and pvp.
The receipts are in this thread.
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Despite the fact that Vrakthis has said things like “you named your pet a bad word” “I can see you said the four letter word starting with s” and the like, yea, just keep ignoring that.
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if you don’t understand the agreement you signed, can you get someone to explain it to you?
it’s expected that you’re an adult, and are able to discern what is and isn’t appropriate in a public setting.
this excuse always makes me facepalm.
if something has been deemed unsuitable, why would they repeat it?
i’m pretty sure that in the US, sending threatening messages via email is a crime…?
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I checked it out just to see what people were talking about. People frothing at the mouth that they finally got the golden nail for Blizzards coffin. How they are now quitting or theories Blizz bans you for buying sub time because you will buy more to feed your addiction. I… I have seen people be strange with things like playtime extending designs when you can’t be BIS week one of an xpac… but this… I don’t want to see Reddit again.
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I have seen videos of at least 2 different streamers (Asmongold was one, can’t remember the other) who, to prove that actions were automated, had lots of people report bomb him.
He got actioned within seconds. In real time.
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I am 90% sure FSA has said Asmon engaged in bad faith behavior to make that happen, IE telling his thousands of followers to make a toon on his realm and report him. Which means it was an abuse of the system, and should not be taken as what happens to a normal player.
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That’s a bit of a two edged sword. I know someone who was banned under that umbrella reason when he definately did not do either or anything like them. He is a veteran player with a clear record who was just doing some dungeon farming for gear on his low level toon, tried to log on the next day only to find his account locked and received an email telling him basically not to bother trying to get it overturned. I don’t for one minute believe he did anything wrong; he has lost access to an account he had purchased TWW for along with an extended subscription. I get the importance of catching the crims, but sometimes they catch people who are innocent but cannot defend themselves against a wrongful charge.
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I miss the days when GMs would actually respond to your tickets in a way that 100% indicated they read and understood your issue. Templates are the tl;dr of customer support. And they tl;dr reports because they are understaffed. Why are they understaffed? Because it cuts overhead costs; nothing dark and sinister about it, but it is a problem for consumers. The easiest way to make ticket response time decrease is to hire more customer support, not to tell people to not complain.
Remember when the Dimmed Primeval elemental items were bugged in the DF pre-patch so that you couldn’t trade them with other players who participated in the kill? I submitted a ticket about not being able to trade, and my ticket was unceremoniously marked as resolved and closed. The issue was never, ever fixed - for anyone.
You either accept the fact that customer service in this game is terrible, or you don’t and you stop playing the game. It’s not about right or wrong. It’s about what you decide to personally put up with. It’s that simple.
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Answering the ticket wouldn’t change anything, with hundreds of these tickets it just takes up time. Something the bug report system is there for.
Templates are also used for matters already explained, to create a universal and agrees form of speaking. This clears up an employee from not being well in picking their words or their opinions bleeding into the response. It’s better for the customer as well.
This is just well poisoning.
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No, it’s not eating the horse dung that Blizzard serves so much that I’ve forgotten what good customer service looks like.
Wake up, man. The emperor hasn’t had clothes on for a good while.
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Why do you edit like that? What do you want me to say ‘I’ve not had a bad experience with this service but someone hates it so me too!’.
Anything I say that logically makes sense in a break down of explanation can just be met with ‘It’s bad, wake up, shill, etc etc’. It’s not a conversation, it’s someone mad and doesn’t want discussion, it’s ‘I got tomatoes on my burger when I said none and now this place gets a -4 star >:c’
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Let’s break this down. You said I was poisoning the well, and I said no - wake up. Blizzard’s customer service is poor. I’m not poisoning any wells by saying that. It is just straight up bad. There is nothing “logical” in assuming that I’m poisoning the well.
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When you give the ultimatum of ‘you continue to use product knowing it’s bad or stop using product’ that is well poison. Your opinion is made up and you cut out any possible discussion by setting the president that it’s bad. There are other opinions, that can happen. And no amount of stamping feet or thinking about poop will change that.
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