The complete downward slope of blizzard (Allowing scammers to continue and law and order)

[Brainstormin-frostmourne]

Honestly, really disappointed in the outcome of my ticket.

Recently I got scammed for 125k gold, was requesting a workshop +15 run cloth stack, guy added me and deleted me afterward and disappeared.

You think a game where blizzard promotes you can buy gold effectively from them (buy wow tokens has a gold price under it, clearly saying hey buy the gold direct from us no third party non-sense)

They would play a some-what authoritarian role. Somebody were stealing, they would act. Somebody were to be scamming, yeah they would act and hold those accountable and do right by the community first and foremost who are spending money on their game and playing it within the terms and conditions.

I’ve never been banned, never had any problems with blizzard. In-fact been playing blizzard games for over 12 years, I even own their original rock and roll racing game on SNES, countless comics and legit reached out to somebody on esty and have a replica frostmourne, lich-king helm and axe of cenarius custom made for my man cave.

But, honestly heard stories about the complete disrespect, never once had a bad experience with customer support, always slow but resolved the matter. But, this I think will be my final straw, as it just adds to the culture blizzard has undertaken of the community to us means very little. I’ll be spending much more time looking at games like path of the exile where I have been scammed and they legit sorted it out within 6 hours and none of my friends ever saw that player on again.

Blizzard will never uphold the same standards they upheld in burning crusade and wrath of the lich king, as there is too much interest in money and honestly being lame, un-supportive and just lacking any spine.

Dreadful customer service, promoting a culture of just who cares about the community they already spent their money. I really hope Blizzard actually passes this up the chain and understands they are going to continue to take a downward trend.

Lucky for me I make a decent living, but I could imagine this happening to me if I was 14-17 years old where $25 is actually a big deal for me and sometimes a birthday present.

Legit gutted.

[Ravenhawk-blackwater-raiders]

Sorry, but buying carries is unsupported. Getting ripped off is a risk., especially if the negotiations are done outside the game.

[Melaesia-proudmoore (Melaesia)]

@Brainstormin-frostmourne

Recently I got scammed for 125k gold, was requesting a workshop +15 run cloth stack, guy added me and deleted me afterward and disappeared.

Carries like this fall under the “unsupported” category. Meaning they will take appropriate action against the scammer, including account actions and gold removal, but the gold is generally not returned to the other player.

@Brainstormin-frostmourne

You think a game where blizzard promotes you can buy gold effectively from them … They would play a some-what authoritarian role. Somebody were stealing, they would act.

@Brainstormin-frostmourne

Somebody were to be scamming, yeah they would act and hold those accountable

They do. You are not going to be told what happens to another player who may be found guilty of a scam.

@Brainstormin-frostmourne

do right by the community first and foremost who are spending money on their game and playing it within the terms and conditions.

Do right how? What are you asking for?

@Brainstormin-frostmourne

I’ve never been banned

Quite irrelevant. Even players who have had many account actions and are on their last breath before a permanent ban have the right to report others for breaking the rules.

@Brainstormin-frostmourne

But, honestly heard stories about the complete disrespect

I can direct you to a website that will “prove” the Earth is flat. Doesn’t mean those are correct.

@Brainstormin-frostmourne

Blizzard will never uphold the same standards they upheld in burning crusade and wrath of the lich king, as there is too much interest in money and honestly being lame, un-supportive and just lacking any spine.

Blizzard took the same actions in those expansions as they do now. I remember GDKP runs, Master Looter scams, especially around the A’lar and Mammoth mounts.

@Brainstormin-frostmourne

Dreadful customer service

Because they didn’t give you what you wanted? What DO you want? You reported the scam. What Blizzard does to another player’s account is none of your business.

@Brainstormin-frostmourne

Honestly, really disappointed in the outcome of my ticket.

You are welcome to appeal the result of your ticket, but Blizzard is not going to give you information about another account.

[Mirasol-mannoroth (Mirasol)]

@Brainstormin-frostmourne

Recently I got scammed for 125k gold, was requesting a workshop +15 run cloth stack, guy added me and deleted me afterward and disappeared.

I am sorry you are disappointed, but you participated in an unsupported transaction. That means while Blizz does not ban in-game help for in-game gold, they don’t support it. The risk is assumed by the player. Blizz does not get involved in private deals like this.

@Brainstormin-frostmourne

Somebody were stealing, they would act.

BUT, if a scam is reported (and proven using Blizzard game logs) they will remove the gold from the offender and deal with that, you won’t get the gold back though given the unsupported nature of the transaction. They will not tell you the outcome of the investigation.

@Brainstormin-frostmourne

Blizzard will never uphold the same standards they upheld in burning crusade and wrath of the lich king,

The standards are EXACTLY the same. These sorts of transactions have never been supported. Ever. They have never given gold back to someone who entered into a social contract in game and got scammed. Never.

@Brainstormin-frostmourne

Legit gutted.

I am sorry you feel that way and I understand why. It sucks to get ripped off IRL or in game. Please understand though, that you basically got into a back alley deal where Blizz has never helped. You did not realize that. This is a very hard way to learn that lesson

[Rufflebottom-bloodhoof (Rufflebottom)]

Trade Scams

This policy has been the same as long as I’ve been playing (Vanilla).

[Rakkard-velen (Rakkard)]

Nobody is defending Blizz or blaming the victim. They are explaining what the policy is and has been for a long time.

[Tolna-veknilash]

@Brainstormin-frostmourne

No, they genuinely let you off with a warning, this can also extend to mis-understandings of property where courts can give you back your property and the guilty party isn’t given any penalty even though the accuser is accusing intent.

Just to touch on this: You don’t own anything in game, we’re renting accounts. Nothing in game we own. They can shut the game down tomorrow and no one will have any leg to stand on.

[Mirasol-mannoroth (Mirasol)]

@Brainstormin-frostmourne

Would a police officer/court hold you accountable for a mis-understanding of the law ?

Yes - all the time. “Ignorance of the law is no defense”.

You engaged in a back alley deal that has no legal support to it. You took that risk. Nobody is going to clean that up for you.

@Brainstormin-frostmourne

but they are okay with the culture as they can sell gold themselves

Yes, a legitimate and verified way to buy gold. You throwing this out there as some sort of trout distraction when you are talking about apples won’t help.

@Brainstormin-frostmourne

Also had loot jackers and others in BC and WOTLK held accountable loot was restored and the matter was corrected, individuals weren’t banned but their behaviour was adjusted.

I am not sure what you meant to say here. Blizzard has NEVER gotten involved in loot disputes. Even if a scam is verified through their logs, the loot is deleted from the game and the scammer penalized. The person complaining does not get the loot. Never has.

Nobody is happy you got scammed. Nobody.

What we are doing is explaining how the rules work. The GMs are not allowed to violate policy. They happen to like having a job.

sets out centaur cookies

[Rufflebottom-bloodhoof (Rufflebottom)]

@Brainstormin-frostmourne

Wow, I’m shocked at this community running to defend blizzard and not the individual

Wow. I’m surprised a Police Officer would want Blizzard to break their rules. It sucks that you were scammed, but it wasn’t Blizzard that scammed you.

@Brainstormin-frostmourne

a clear cut hey don’t do this we cannot help you.

I linked it.

@Brainstormin-frostmourne

Would a police officer/court hold you accountable for a mis-understanding of the law ?

The police won’t give you a refund if a drug dealer took your money and didn’t give you product.

@Brainstormin-frostmourne

this can also extend to mis-understandings of property where courts can give you back your property and the guilty party isn’t given any penalty even though the accuser is accusing intent.

The property belongs to Blizzard.

@Brainstormin-frostmourne

this is how you get a poor NPS score in customer service.

That doesn’t hold any water. It can be bought.

@Brainstormin-frostmourne

And I think what happend with major players like Reckful (rest in peace) and swifty just shows their disrespect for major players and that behaviour can only flow downward

They were not treated any different than other players.

@Brainstormin-frostmourne

I really hope none of you work in any support services

7.5 years in the business. The customer is not always right. Sometimes “NO” is the answer.

@Brainstormin-frostmourne

honestly never have kids

I get that you are upset, but this is immature.

@Brainstormin-frostmourne

would be gutted to see this happen to a child/teenager.

It has. You aren’t the only one who has been taken in by a scam.

@Brainstormin-frostmourne

Legit victim blaming in the highest caliber right now.

Take responsibility for your actions. Stop trying to blame someone else for your decision.

@Brainstormin-frostmourne

Also everybody who has defended the position of blizzard here, I would strongly recommend you read “Broken Window Theory”

I would recommend you read the EULA.

@Brainstormin-frostmourne

You see a broken window you think it’s okay to break windows the victims can eat it.

No where in any of the replies to you has anything been said that resembles this.

[Brainstormin-frostmourne]

With all respect, please understand what you’re talking about when speaking about the law:
" A mistake of fact may sometimes mean that, while a person has committed the physical element of an offence, because they were labouring under a mistake of fact, they never formed the required *[mens rea] law enforcement may or may not take for granted that individuals know what the law is."

Straight from google, and a very common defense.

“Your dog is required to wear a seat belt”
“Your honour, I didn’t know this, I’ve now brought the seat belt for him and it won’t happen again”
“No worries we will dismiss this case you don’t have to pay a fine”

• every day in most courts in Australia

[Rufflebottom-bloodhoof (Rufflebottom)]

@Brainstormin-frostmourne

law enforcement

Blizzard is not law enforcement.

[Vrakthris]

I am very sorry for what happened to you, Brainstormin, truly. We take these things very seriously and when reported we work to verify if a scam has taken place and if so, we take what actions we feel are appropriate in accordance to our policies.

It is important to understand though, for unsupported transactions (i.e. those that do not have a mechanic in-game to facilitate such as the trade window, Auction House, etc, we will do what we can to punish those who violate our scam policies, but we do not tend to reimburse the funds or materials that are lost through those unsupported transactions.

I also want to clear up some false information.

@Brainstormin-frostmourne

Blizzard will never uphold the same standards they upheld in burning crusade and wrath of the lich king, as there is too much interest in money and honestly being lame, un-supportive and just lacking any spine.

You seem to be basing your opinion on some notion that we would have acted differently around Burning Crusade/Wrath of the Lich King. We would not. Those policies have been in place for as long as I have been here, which pre-dates Burning Crusade. Stating that we do not have the same standards is a false narrative.

The fact of the matter is, we actually are far more involved in player behavior than we have ever been and we are working on ways to reduce the level of toxic behaviors in our games.

@Brainstormin-frostmourne

Dreadful customer service, promoting a culture of just who cares about the community they already spent their money. I really hope Blizzard actually passes this up the chain and understands they are going to continue to take a downward trend.

This isn’t a means to provide feedback, Brainstormin. If you wish to do so you’ll want to submit feedback in-game or through by posting in the General Discussion forum.

@Brainstormin-frostmourne

Would a police officer/court hold you accountable for a mis-understanding of the law ?

Absolutely. Ignorance of the law does not negate the law. Yes, there are situations in which one may receive a warning, but that is an exception, not a rule.

Regardless, this is not the same situation and is not treated as such.

@Brainstormin-frostmourne

but they are okay with the culture as they can sell gold themselves and get a piece of the pie.

No, the WoW Token was introduced to provide a more secure means of acquiring gold that doesn’t involve use of illicit services that often put the security of an account in danger. It allows for those with more money than time to exchange with those who have more time than money.

However, it feels like you have your own narrative here, so I’ll leave it with my previous advice and encourage that you provide constructive feedback in the appropriate location.