You seem to be basing your opinion on some notion that we would have acted differently around Burning Crusade/Wrath of the Lich King. We would not. Those policies have been in place for as long as I have been here, which pre-dates Burning Crusade. Stating that we do not have the same standards is a false narrative.
Oh, this part is good:
The fact of the matter is, we actually are far more involved in player behavior than we have ever been and we are working on ways to reduce the level of toxic behaviors in our games.