Posting this again because I haven’t had any solid info on this yet. Hoping for Dev response.
I was invited to the stress test and was able to login and level a character to 5 on the initial launch of the servers. However, before I was able to see the Stress Test option on my Blizzard Launcher I had proactively submitted a ticket to have my 2nd PTR account removed from my launcher because I had read that it could cause an issue, preventing the Stress Test/Beta option from appearing. After the 2nd PTR account was removed lo and behold, the stress test option was now visible.
However, the next day, several hours before the stated 6pm PDT time that the servers would go down, the Beta/StressTest option had disappeared from my launcher and I was no longer able to log in or even make it to the server selection screen. From what I have seen and read there may be others who experienced this issue and I know for a fact that others were still able to access the Stress Test server after the option had disappeared for me. Was this intentional? I read another forum post ( Beta access just stripped, old ticket about having 2 PTRs ) in which a Blue Post suggested that we open a ticket about this issue, however I did that exact thing and was told that “As far as the stress test invite goes, customer support does not have the ability to add that back on. You will need to be re-invited by the developers to be able to participate in future beta/stress test activities.” The GM then suggested that I make a post on the forums about this issue. So that is what I am now doing.
Obviously I’m not too bent out of shape about all this because it’s just a stress test but it seems like it could be a bug or something preventing people from accessing the Stress Test when they should actually be able to, which could impact the numbers Blizzard sees when the Stress Test actually occurs so I figured it would be worth posting about.
Fishing for blue response,
Cheers
EDIT: As of now before the start of the second Stress Test, I still do not have the Beta/StressTest option on my Blizz Launcher.
EDIT 2: I had my access restored! See my post as “Notmeku” below.
Same thing with me and the PTR’s except my access was removed before id even seen the stress test in the launcher. As you say not too bent out of shape because its the stress test but it’d be nice to run around.
I have the same issue, and was given the same response to my Customer Support ticket. Their response included a link to this forum specifically, and they politely chided me for having put in a support ticket at all instead of reporting as a bug on the forums.
Now, it’s hours before the second stress test starts, and I still have no option for it on my Battlenet launcher.
I’d like to know if I need to put in another Support ticket, or if the devs will do another automatic upgrade to catch those of us who were stripped of our access by confusion between CS and dev dept.
THANKS!
My details:
I was invited to the May 22 stress test. I had the 2 PTR account problem, showing as PTR (WoW1) and PTR (WoW7). Put in a CS request to have one removed. Shortly before the May 22 stress test, PTR account WoW7 was gone from the launcher, and the Beta/Stress test appeared.
I battled the login monster, happily, for 2 hours. I know my job as a stress tester is sometimes charging a windmill for the greater good. Took a break hoping to get come back for some actual game time later in the night. But when I returned, my launcher now only displayed one unnamed PTR option and the Beta/Stress test had completely disappeared. That is still how my launcher looks today.
I think that in the time between putting in my CS ticket and the stress test starting on May 22, that my account was upgraded by the automatic dev solution. And then a CS agent finally got to my ticket during the stress test and accidentally removed the Beta/Stress test account since they have said that looks like PTR account from the CS end.
Unfortunately, the Customer Support rep who answered my ticket already said that Customer Support has no pull in this and that we need to speak to a Dev. D:
Just spoke to a CS Rep on the phone and he let me know that the Dev’s are apparently aware of this situation. Hopefully it’ll be resolved before too long. If you also have this issue, good luck to you.
Yes, thanks for the update. The worst part of this is just being in the dark what’s going on, and confused about how we are supposed to get help/who we are supposed to be talking to.
I am currently experiencing the same thing. I had access to the last stress test and had also opened a ticket prior to remove the second PTR account. I now have no access to the May 29 stress test. There is no option on my launcher.