Store-Bought Transmogs Disappeared Entirely

[Leilleath-moon-guard]

New Celestial Mog disappeared

There is a Known Bug that our QA teams have been attempting to reproduce but have so far been unable to get it to happen in testing. Occasionally, transmogs awarded from shop purchases or promotions will disappear from your collection. In some cases, only the full set UI disappears but you can still find the individual items in your collection. In other cases, everything is missing for a period of time. These do reappear on their own, and with no need to make any changes to your game settings…

New Celestial Mog disappeared

No one agrees more than the QA folks who keep being asked to reproduce it. I can only suggest that when it happens folks submit an in-game bug report and hopefully the occurrences can be used to track any trends that contribute to it happening.

New Celestial Mog disappeared

You might think so, but that’s not always true. We can definitely see that it happens. That there is a bug is not in question. The QA team needs to understand why it happens before they can fix it. Since they cannot get it to happen in their testing - even when using example accounts provided by Game Masters - they’ve not been able to track down why so they don’t know what they need to fix yet. This is one of the weirder bugs that I’ve personally seen. It doesn’t affect everyone, doesn’t seem …