Looks like the tech support forum has just picked it up and is looking into things.
(Hoping this is the same issue?)
The current WoW team (and seemingly the majority of Blizzard managers and executives, from what we’ve seen) is afraid of one thing:
Accountability.
If they don’t have to address us directly as customers, they can always treat us as this generalized mass that they can try to mold, bend, do whatever they want with and it keeps them from having to actually sort of… look us in the eyes when they do it.
Furthermore, I’m sure there are legal reasons for why they do most of their business… “overseas.” 
If they do any of the social stuff on sites like twitter or reddit, they always have some layer between themselves and us, like they’re basically using another business as a barrier against their own customers.
It’s quite ingenius if you think about it.
I mean… evil of course, but… ingenius.
I always appreciate a good villain. 
Im a bit confused. There is a sticky in this forum for twitter updates and it has links to the most current. If you, OP, want more communication, I completely agree. But checking Twitter shouldn’t be that difficult given the sticky here.
If I’m missing the point, please disregard.
All you say is your opinion only: especially about who ‘usually’ goes to Twitter.
TL:DR Links please.
Skäl.
I know to go look there. I just don’t have a twitter account and never go there. They really should put those support forums to actual use.
I don’t think you know what literally means. The largest social media platform is still Facebook. At around 2 billion. Twitter has around 300 million.
#TheMoreYouKnow
Posting on their own forums shouldn’t be that difficult.
Furthermore, since you require the sticky to set the condition of difficulty, checking twitter is always going to be at least one step extra for the customers who already came to your website for news on what’s going on.
Why in the world would you send someone away from the same place you have your store to get updates about your business from someone else?
It’s just not a good approach.
Things can be done better.
I wish every thread didn’t turn into an excuse factory from all these mystery sycophants for why everything needs to stay the same at Blizzard when… deep down… we all know this company is so far from healthy it’s basically teetering on the edge of its own undoing.
The “mass exodus” came to fruition and many of you familiar with what I’m speaking of know it to be true.
It happened because the signs were clear.
The signs are clear in this case too… your company is sick.
To EVERYONE at Blizzard: What are you going to do about it?
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Yeah… personally I refused to get in on the social media nonsense. Never had a twitter and never will so they should at the very least post something on their own forums for people like me that don’t want to be part of the massive negative energy factory that is twitter.
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Oh settle down, Chosen.
I can’t be argue against this. I agree, It would be better if they used this site. I don’t think it’s necessarily hard to visit another site, nor do I consider myself a sycophant, but your quote above makes sense to me.
I choose not to stagnate like the ranks of old smelly witches stinking up Blizzard. 
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