Starhub Singapore, Singtel, MyRepublic - Lots of Spikey World delay

[anon26445175]

Hyperbolic would mean to be grossly exaggerated. A good example of such: Your intelligence.

Not even through the first response, and you’ve painted yourself response as ugly. If you want to sound in the least bit knowledgeable, stop trying to be CNN and get “shots” in whenever it’s convenient.

Funny, since I have been part of that discussion. I, and many of my friends and guildies have been experiencing server lag the past few months/years, especially since the start of BFA. However, that was merely a 1-2 second extra delay on abilities at most. This however, is literally leaving people’s games locked out for 20-30 minutes. And it’s funny how you claim that it happens in the US, yet looking back the past few weeks of topics here shows nothing in the forums. Clearly it wasn’t as big as issue there as you make it out to be now, if it ever was.

So basically like everyone else. 20 Home/ 25 World, but thanks to servers being unable to handle large groups of people, I consistently find myself with server lag in incursion wars.

Another shining example of your intelligence. Quoting my posts or looking up my profile clearly shows I’m on Nagrand. Which is an Oceanic server. Oceanic servers are based in Australia. Simple enough for you to understand?

Like I said, the lag is worldwide. I couldn’t care less what server you play on, it doesn’t change my statement.

Yet somehow, despite “every server” experiencing lag, only Singaporean ISPs appear to be locking out players.

Just because both experience similar symptoms, doesn’t mean the cause is the same. Another big indicator of a different cause, would obviously be the vast differences in symptom severity. For example, I literally cannot log into WoW right now . Logging in shows an entirely black screen on my character page, with all options greyed out. All my Australian AND American friends are however, happily playing in-game right from what I can see on my Battlenet friends list.

If you cannot connect to the server, then it’s likely an issue on your end, or your ISP. That has nothing to do with WoW.

I never claimed otherwise. God knows how you got that

Because you had posed the question

But when it’s only one tiny country and certain users in it’s neighbouring countries that’s affected?

At the very least, edit what you wrote next time.

“Factual information”? Nothing you said has been supported with evidence. You gave a theory. Now where’s your proof? Where’s the Blue post explaining that our situation is caused by server mergers or whatever tinfoil theory you’ve cooked up?

Technical issues don’t always get a blue post. At this stage in Activision-Blizzard PR spiraling downward, you really think they’d want to come out bluntly and say “yeah, there is our bad”? If they plan to address it, they’re probably going to post the most sugar-coated, heavily-edited version of their response that they can manage.

Which are asking us to submit logs, because they don’t know the reason yet. Yet you, Mr Keyboard Warrior Oracle, from your Basement Throne, knows the real reason we can’t play?

What you’re describing sounds like what people are experiencing worldwide. The only difference is that your issue seems to be not allowing you to connect at all in some instances. It’s not rocket science to see the correlation, if you look at what you typed before you replied once in awhile.

[Miroslav-nagrand (Miroslav)]

Literally. Read. Our threads. READ. Everything you’ve said so far has been addressed and covered by us. Hell, even you reading a single WinMTR would have shown it’s not only our ISP side.

Jesus christ. You’re bad at comprehension, and you can’t admit when you’re at fault, or being basically a useless bum who’s trying to act like he’s the next Oracle of the Tech Forums. Go whack off on your own, I’m out.

[Pandoño-frostmourne]

This issue started around 4 days ago. When joining any instance related, our ping world spike to 5k-10k ping world. Happens every 15 min. My brother I and are unable to play this game right now due to how bad it is. Please get this fixed as soon as possible. Our ISP is Singtel. I also noticed that many fellow Singaporeans are also experiencing this issue with different ISP.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
Singtel-ACPlus - 0	573	573	0	0	12	1
bb219-74-149-254.singnet.com.sg - 0	573	573	2	6	89	3
202.166.123.134 - 0	573	573	1	2	15	4
202.166.123.133 - 0	573	573	1	2	28	2
ae8-0.tp-cr03.singnet.com.sg - 0	573	573	1	3	42	1
ae4-0.tp-er03.singnet.com.sg - 0	573	573	1	3	29	6
202.166.124.190 - 0	573	573	1	5	59	3
ip-202-147-32-126.asianetcom.ne t - 0	573	573	1	3	15	2
te0-3-0-3.wr2.sin0.10026.telstraglobal.ne t - 0	573	573	3	6	22	8
xe0-2-0.gw1.sin2.pacnet.ne t - 0	573	573	2	5	48	4
po11-0-0.gw5.sin1.10026.telstraglobal.ne t - 0	573	573	3	6	56	5
i-92.sgpl-core02.telstraglobal.ne t - 0	573	573	3	6	21	5
i-15350.pthp-core02.telstraglobal.ne t - 0	573	573	142	145	155	145
202.84.140.34 - 0	573	573	164	166	178	167
i-0-0-0-1.sydo10.bi.telstraglobal.ne t - 0	573	573	170	172	231	172
unknown.telstraglobal.ne t - 0	573	573	143	144	167	145
137.221.85.35 - 0	573	573	146	151	272	148
et-0-0-0-pe02-eqsy4.as57976.ne t - 1	562	559	141	143	205	142
103.4.115.248 - 2	550	544	141	141	152	142
________________________________________________	______	______	______	______	______	______

[Qadir-frostmourne]

Omg yes! I thought I was the only one! My ping is normally 174/174. But recently, the world latency will spike to crazy numbers like 174/20412. I hope they resolve this soon.

[Icinthia-aegwynn]

Singtel user, also having crazy latency these few days. Latency indicator reads at anywhere between 4000-20000ms. I can’t even cast spells in town. Other games, including Diablo 3, not affected by this problem at all.

[Eldeon-frostmourne]

Same issue here with My Republic as well. Between 4000/10000 to 5000/13000

[Miroslav-nagrand (Miroslav)]

Same here, Singtel user as well. Was working fine till yesterday, and started having huge spikes after changing shards from joining and leaving elite world quest groups yesterday. Now it’s gotten to the point where the game is virtually unplayable; ping starts at the usual 150/150 in the first few minutes upon logging in, to over 9k+ on both within minutes. This lasts for about 10 minutes, and then the game returns to normal until the next time my character experiences any form of sharding.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.254 - 0 | 436 | 436 | 1 | 5 | 113 | 2 |

| bb42-60-67-254.singnet.com.sg - 0 | 436 | 436 | 3 | 12 | 112 | 4 |

| 202.166.123.134 - 0 | 436 | 436 | 3 | 8 | 156 | 3 |

| 202.166.123.133 - 0 | 436 | 436 | 2 | 9 | 158 | 3 |

| ae8-0.tp-cr03.singnet.com.s g - 0 | 436 | 436 | 2 | 9 | 159 | 3 |

| ae4-0.tp-er03.singnet.com.sg - 0 | 436 | 436 | 2 | 9 | 158 | 3 |

| 202.166.124.190 - 0 | 436 | 436 | 2 | 12 | 156 | 3 |

| ip-202-147-32-126.asianetcom.n et - 0 | 436 | 436 | 3 | 10 | 183 | 5 |

|te0-3-0-3.wr2.sin0.10026.telstraglobal.n et - 0 | 436 | 436 | 4 | 13 | 181 | 5 |

| xe0-2-0.gw1.sin2.pacnet.n et - 0 | 436 | 436 | 4 | 11 | 160 | 4 |

|po11-0-0.gw5.sin1.10026.telstraglobal.n et - 0 | 436 | 436 | 4 | 13 | 160 | 8 |

| i-92.sgpl-core02.telstraglobal.n et - 0 | 436 | 436 | 4 | 12 | 180 | 5 |

| 202.84.140.37 - 0 | 436 | 436 | 52 | 103 | 260 | 159 |

| i-10353.sydo-core03.telstraglobal.n et - 1 | 428 | 426 | 92 | 142 | 286 | 198 |

| i-0-0-0-0.sydo10.bi.telstraglobal.n et - 1 | 421 | 417 | 92 | 144 | 296 | 177 |

| unknown.telstraglobal.n et - 1 | 428 | 426 | 92 | 141 | 285 | 207 |

| et-0-0-48-br01-eqsy4.as57976.n et - 1 | 432 | 431 | 93 | 146 | 262 | 207 |

| et-0-0-0-pe02-eqsy4.as57976.n et - 5 | 365 | 347 | 142 | 152 | 272 | 143 |

| 103.4.115.248 - 6 | 353 | 332 | 142 | 148 | 226 | 143 |

|________________________________________________|______|______|______|_|

[Xfei-barthilas]

Same issue here. Also singtel user. Called Singtel customer service. Got firmware upgrade on router etc. but it doesn’t help.
Not sure if it’s ISP provider issue or World Warcraft server issue.

[Jhèhmi-barthilas]

From what I could gather, only Singtel and myRepublic users are having this problem. I already sent a ticket but nothing was resolved. Should I post my pathping, traceroute and winMTR here?

This was an issue for US and EU players during BFA pre patch

World of Warcraft Forums

World of Warcraft Forums

It was never resolved either, however their solution and most of the SG raiders that I know of who got hit with the same thing over the weekend has been to use a VPN. Yup you gotta pay a 3rd party to be able to play.

If anyone from tech support could give us some insight as to the info you need to help on your end. I understand this might not be a situation you can resolve quickly. With the layoffs and all. And whether all those affected should just start posting their data here?

[Pandoño-frostmourne]

So after server reset, I went online for a bit to check how the issue is going on. For the 1st 5min it was fine, however, the ping suddenly spiked to 5k ping. Below the the WinMTR statistic during the occurrence.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
Singtel-ACPlus - 0	992	992	0	0	16	4
bb219-74-149-254.singnet.com.sg - 0	992	992	1	5	91	4
202.166.123.134 - 0	992	992	1	3	20	2
202.166.123.133 - 0	992	992	1	3	52	2
ae8-0.tp-cr03.singnet.com.sg - 0	992	992	1	3	51	3
ae4-0.tp-er03.singnet.com.sg - 0	992	992	1	3	64	2
202.166.124.190 - 0	992	992	1	6	104	2
ip-202-147-32-126.asianetcom.ne t - 0	992	992	1	4	34	2
te0-3-0-3.wr2.sin0.10026.telstraglobal.ne t - 0	992	992	2	8	80	8
xe0-2-0.gw1.sin2.pacnet.ne t - 0	992	992	2	7	78	5
po11-0-0.gw5.sin1.10026.telstraglobal.ne t - 0	992	992	3	9	78	5
i-92.sgpl-core02.telstraglobal.ne t - 0	992	992	3	5	23	6
202.84.140.37 - 1	988	987	142	145	155	147
202.84.140.34 - 0	992	992	164	166	179	165
i-0-0-0-1.sydo10.bi.telstraglobal.ne t - 0	992	992	171	172	295	171
unknown.telstraglobal.ne t - 1	988	987	143	144	168	144
137.221.85.35 - 0	992	992	146	150	233	174
et-0-0-0-pe02-eqsy4.as57976.ne t - 4	885	858	141	145	208	142
103.4.115.248 - 5	841	803	141	142	152	141
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Ranextra-frostmourne]

Extremely high ping in open world and in instances (raid,dungeons). Impossible to do any contents. Happening to most Singapore players using different ISP…

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
Singtel-ACPlus - 0	573	573	0	0	4	0
bb219-74-149-254.singnet.com.sg - 0	573	573	2	5	53	12
202.166.123.134 - 0	573	573	1	2	28	3
202.166.123.133 - 0	573	573	1	2	23	2
ae8-0.tp-cr03.singnet.com.sg - 0	573	573	1	2	35	2
ae4-0.tp-er03.singnet.com.sg - 0	573	573	1	2	26	1
202.166.124.190 - 0	573	573	1	4	62	2
ip-202-147-32-126.asianetcom.ne t - 0	573	573	1	3	19	2
te0-3-0-3.wr2.sin0.10026.telstraglobal.ne t - 0	573	573	3	6	23	6
xe0-2-0.gw1.sin2.pacnet.ne t - 0	573	573	2	5	48	5
po11-0-0.gw5.sin1.10026.telstraglobal.ne t - 0	573	573	3	6	63	3
i-92.sgpl-core02.telstraglobal.ne t - 0	573	573	3	6	22	6
i-15350.pthp-core02.telstraglobal.ne t - 0	573	573	142	144	160	145
i-10353.sydo-core03.telstraglobal.ne t - 0	573	573	164	165	174	165
i-0-0-0-1.sydo10.bi.telstraglobal.ne t - 0	573	573	170	172	214	172
unknown.telstraglobal.ne t - 0	573	573	143	144	176	143
137.221.85.35 - 0	573	573	146	150	252	148
et-0-0-0-pe02-eqsy4.as57976.ne t - 4	505	488	141	143	211	142
103.4.115.248 - 5	490	469	141	141	158	142
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Blitzforce-barthilas]

It was previously affecting starhub user about a month ago and its been happening frequently. Now looks like alot of people are getting affected even from different providers. DOnt understand why this damn game doesnt do anything about it but charges us every month.

[Warsharl-frostmourne (Warsharl)]

ISP: Singtel
Server: Frostmourne
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.68.1 - 1	1678	1676	1	6	140	3
192.168.1.254 - 1	1678	1676	2	8	140	7
bb115-66-99-254.singnet.com.sg - 1	1678	1676	3	13	160	22
202.166.123.130 - 1	1682	1681	3	9	127	9
202.166.123.129 - 1	1667	1662	2	8	137	5
ae8-0.qt-cr03.singnet.com.sg - 1	1678	1676	3	10	120	7
ae12-0.qt-er05.singnet.com.sg - 1	1682	1681	3	9	132	5
202.166.126.114 - 1	1678	1676	2	11	122	7
ip-202-147-32-136.asianetcom.ne t - 1	1663	1657	3	10	133	6
be3.wr2.sin0.10026.telstraglobal.ne t - 1	1663	1657	5	12	135	10
xe0-2-0.gw1.sin2.pacnet.ne t - 1	1678	1676	4	12	122	7
po11-0-0.gw5.sin1.10026.telstraglobal.ne t - 1	1663	1657	4	13	133	6
i-92.sgpl-core02.telstraglobal.ne t - 1	1678	1676	6	13	141	10
i-15350.pthp-core02.telstraglobal.ne t - 2	1580	1553	55	118	258	92
i-10353.sydo-core03.telstraglobal.ne t - 2	1608	1588	96	157	298	135
i-0-0-0-0.sydo10.bi.telstraglobal.ne t - 2	1600	1578	93	156	298	167
unknown.telstraglobal.ne t - 2	1616	1598	106	161	301	145
et-0-0-48-br01-eqsy4.as57976.ne t - 2	1576	1548	103	160	282	133
et-0-0-0-pe01-eqsy4.as57976.ne t - 1	1633	1619	143	150	395	145
137.221.66.145 - 2	1619	1602	142	148	385	150
103.4.115.248 - 2	1605	1584	143	148	388	151
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Zhyxen]

Just a bit of an update on this. We’re going to need some additional info to send up to our networking team. If possible, please gather the following in and email it over to techinfo@blizzard.com with the following in the subject line “Singapore Latency Issues - {BattleTag}” in the subject.

• A WinMTR test ran for about 10 minutes while you’re having issues in-game. We’ll use 103.4.115.248 for the IP address
• What ISP are you on?
• What realm are you on?
• What are you all seeing in terms of world and home latency compared to what you’re used to?
• Does this occur in the open world or in instanced zones such as dungeons\reaids? Or does this occur in both?

Please email that info over and we’ll get it sent up!

[Babyhailey-frostmourne]

OMFG… and I thought I was the only one. SingTel user. Was about to go crazy with all these crazy 5 digit world ms. The game is literally unplayable for me, it disconnects several times in a day and with such high latency, sometimes I am forced to close the game, only to return back with a black screen on the character selection page. This is honestly so frustrating for me. UGHHHHHHHHH

[Geezeus-khazgoroth]

Seriously. What the HELL is wrong with blizzard? the game is bloody unplayable with all the lag spikes! Bloody waste of time just WAITING for my toon to start moving. Why the heck are we paying subscription for? Raid was a total bust due to HALF the team lagging!! FIX IT!!

[Fatalethal-thaurissan]

I’ve sent an email to you guys moments ago.

I hope the gathered information/data is sufficient for Blizz Tech to investigate and resolve the issue as soon as possible.

[Someshaman-thaurissan]

1. MyRepublic
2. Thaurissan
3. Latency - 140 avg (normal) 1k to 5k (spike every 20-40 minutes)
4. occurs regardless. but much more in instanced zones.

[Momohara-frostmourne]

same here. singaporean player here. lag spikes. omg surprised to find sg players around. been looking for friends to play with.

[Mithuna-saurfang]

Whatever is causing this lag is definitely an issue with Oceanic servers. I can play on Moonguard with no noticable spikes and yet on Saurfang, the World delay is literally on unplayable level