Starhub Singapore, Singtel, MyRepublic - Lots of Spikey World delay

Support Technical Support
105

not entirely normal from my end. there are random unpredictable spikes.

mostly during dungeon and raiding.

106

I been having this problem all this week when connecting to Oceanic (Nagrand) from the USA very high Latency up into the 5000 range. I use Centrylink/Qwest as my ISP Provider. It has knocked me out from raiding on my main until the issue is fixed because the game is unplayable. I get normal Latency on all US based servers how ever.

107

Thank you for your reports and connection tests so far. It sounds like the issue has subsided in the mean time!

As far as changes go, there were no changes made on our end. There was some speculation some backbone peering issues between the ISP and our servers may have been the issue. The packet loss on the test looked like it was due to throttling that appeared there may have been some issues closer to the game servers.

We’ll continue to monitor your reports on this thread. If the issue arises within the next few days, let us know and if you can provide new WinMTR tests!

@Gabitha. Thank you for your report! This thread is for tracking users experiencing issues on the Starhub ISP. As you are on a different ISP, please start a new thread with the WinMTR requested so our community can help diagnose the issue from there.

108

This is how it looks like on a normal weekday evening

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.asus. com - 0 941 941 0 0 76 0
2.224.164.222.starhub.net.sg - 1 937 936 1 2 116 2
183.90.44.117 - 1 937 936 1 2 80 2
183.90.44.237 - 1 929 926 1 2 72 3
unknown.telstraglobal. net - 1 933 931 1 4 93 3
i-93.sgpl-core02.telstraglobal. net - 1 925 921 2 4 111 3
i-25250.hkth-core02.telstraglobal. net - 1 933 931 32 34 87 35
i-10352.sydo-core03.telstraglobal. net - 1 929 926 150 152 221 152
i-0-0-0-0.sydo10.bi.telstraglobal. net - 1 921 916 145 147 224 148
unknown.telstraglobal. net - 1 925 921 150 151 229 151
137.221.85.35 - 1 929 926 147 151 261 148
et-0-0-0-pe02-eqsy4.as57976. net - 1 916 910 168 171 256 169
103.4.115.248 - 1 925 921 168 169 241 169
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

109

Same as everyone else from Singapore on all other ISP’s been happening for days, don’t know why you seem to think it is only Starhub, but figured I might aswell open a new thread for MyRepublic.
Latency randomly spiking through the roof making game unplayable, seems to happen in combat in instances mostly. Also when restarting the game ping is still so high that it cant retrieve character list, just sits at a blank screen so you have to wait a few minutes to return to normal before you can log in.
Does not affect any other game or program on my computer, I can still talk clearly to people on discord for example while WoW is completely lagged out and everyone is running on the spot with 5k+ ms.

TRACEROUTE:
traceroute to 103.6.150.151 (103.6.150.151), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.953 ms 0.946 ms 0.946 ms Blizzard(24.105.18.3) 1.673 ms 1.704 ms 1.717 ms
3 137.221.105.16 (137.221.105.16) 1.632 ms 1.673 ms 1.674 ms
4 137.221.66.18 (137.221.66.18) 1.647 ms 1.648 ms 1.675 ms
5 137.221.83.66 (137.221.83.66) 185.743 ms 185.769 ms 185.781 ms
6 137.221.65.68 (137.221.65.68) 185.585 ms 185.063 ms 185.042 ms
7 137.221.65.57 (137.221.65.57) 185.154 ms 185.172 ms 185.005 ms
8 137.221.65.127 (137.221.65.127) 185.086 ms 185.099 ms 185.104 ms
9 137.221.87.32 (137.221.87.32) 184.843 ms 184.857 ms 184.857 ms
10 * * *
11 40GE-103-6-148-46.myrepublic.com.sg (103.6.148.46) 176.057 ms 176.020 ms 175.929 ms
12 * * *
13 * * *
14 * * *
15 * * *

19/02/2019 04:15:15 UTC

PING:
PING 103.6.150.151 (103.6.150.151) 56(84) bytes of data.

— 103.6.150.151 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

19/02/2019 04:15:15 UTC

MTR:
Start: Tue Feb 19 04:15:15 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.3 0.0 Blizzard 0.0% 10 0.5 0.6 0.5 0.6 0.0
3.|-- 137.221.105.16 0.0% 10 0.6 0.7 0.5 1.9 0.0
4.|-- 137.221.66.18 0.0% 10 0.6 0.6 0.5 0.7 0.0
5.|-- 137.221.83.66 0.0% 10 186.3 186.8 184.8 201.8 5.2
6.|-- 137.221.65.68 0.0% 10 184.9 185.3 184.9 187.5 0.7
7.|-- 137.221.65.57 0.0% 10 185.0 190.2 184.8 237.4 16.6
8.|-- 137.221.65.127 0.0% 10 185.0 185.0 184.9 185.1 0.0
9.|-- 137.221.87.32 0.0% 10 184.7 185.2 184.7 188.9 1.3
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 40GE-103-6-148-46.myrepublic.com.sg 40.0% 10 176.0 176.1 176.0 176.1 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/02/2019 04:15:15 UTC

110

same problem here myrepublic isp…

111

Update: just happened to me in Boralus for the first time, latency was 1k+ and my character was moving at mount speed even inside buildings cant click on anything cant use any ability cant even log out. Getting harder and harder to justify paying for this game as this expansion goes on to be frank.

112

Same here. World latency keeps spiking randomly.

113

Happens in the US too. Simply put, the servers aren’t stable. Back in 2011, when servers started being merged, the hardware held the capacity to communicate with two servers at a reasonable pace. However, with sharding and every server virtually talking to each other now, there is no way to measure what hardware would deal well with that kind of capacity because there are so many different servers involved that hold so many variables. Getting “the best pieces out there” opens the door for a huge net loss. There’s no simple resolution for this one outside of reverting server mergers; personally i’d like to see server communities exist again, but that’s not on the agenda.

114

For any MyRepublic customers or Blues that read this, I am currently in contact with the ISP and they are saying they outsource their network paths to StarHub or something so they think it is a Starhub issue, I have sent all the relevant data to them such as traceroutes, in-game latency, winmtr reports etc. and they are escalating it with StarHub. Will update here when I learn more.

1 Like
115

SG, Starhub.

MTR From this afternoon:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
Sharky---Tiggy 0 13648 13648 0 0 125 0
182.55.227.2 0 13649 13649 1 3 125 2
183.90.44.117 0 13648 13648 1 2 183 3
183.90.44.237 1 13641 13639 2 3 137 3
unknown.telstraglobal.net 1 13639 13637 2 4 117 3
i-93.sgpl-core02.telstraglobal.net 1 13637 13634 3 4 108 4
i-15350.pthp-core02.telstraglobal.net 1 13644 13643 50 52 257 54
i-10353.sydo-core03.telstraglobal.net 1 13640 13638 91 92 281 93
i-0-0-0-1.sydo10.bi.telstraglobal.net 0 13648 13648 90 91 259 91
unknown.telstraglobal.net 1 13641 13639 95 96 242 96
et-0-0-48-br01-eqsy4.as57976.net 1 13637 13634 95 99 302 96
et-0-0-0-pe01-eqsy4.as57976.net 2 12715 12479 141 144 274 145
137.221.66.145 2 12678 12432 141 142 281 144
103.4.115.248 3 12471 12173 141 142 263 144
116

Similar issues, writing in from Penang, playing on Barthilas, Oceanic servers

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 1 1037 1032 0 1 41 2
ag-01-glsfb.ni.time.net.my - 0 1056 1056 7 12 92 10
ae2-er-01-glsfb.ni.time.net.my - 0 1056 1056 7 9 124 9
223.28.2.1 - 1 1052 1051 13 19 133 22
No response from host - 100 211 0 0 0 0 0
223.28.43.54 - 2 989 972 13 15 81 14
57976.sgw.equinix.com - 0 1056 1056 13 16 126 17
et-0-0-48-br02-eqsg3.as57976.net - 2 997 982 202 207 338 203
ge-0-0-4-br02-eqty2.as57976.net - 2 1009 997 202 207 332 203
ge-0-0-8-br02-eqsy4.as57976.net - 0 1056 1056 197 203 397 204
et-0-0-1-pe01-eqsy4.as57976.net - 2 1013 1002 202 206 329 206
137.221.66.145 - 1 1036 1031 201 204 245 206
103.4.115.248 - 1 1029 1022 201 204 338 203
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

117

Another crappy day of lag

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router .asus.com - 0 458 458 0 3 110 0
2.224.164.222.starhub.net.sg - 0 457 457 1 9 226 2
183.90.44.61 - 0 456 456 1 8 221 2
183.90.44.229 - 0 457 457 1 9 226 1
unknown .telstraglobal.net - 0 457 457 2 10 240 2
i-93 sgpl-core02.telstraglobal .net - 0 457 457 2 11 237 5
202.84.140.37 - 0 457 457 49 58 269 53
202.84.140.34 - 0 457 457 89 98 290 91
i-0-0-0-1.sydo10.bi.telstraglobal .net - 0 457 457 89 97 324 97
unknown .telstraglobal.net - 0 457 457 94 102 307 97
137.221.85.35 - 0 457 457 90 102 314 92
et-0-0-1-pe01-eqsy4 .as57976.net - 6 379 359 140 152 348 140
137.221.66.145 - 5 395 379 140 150 326 143
103.4.115.248 - 7 359 334 140 151 349 141
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

118

Not even remotely the same issue, and this is coming from a player who’s played on Oceanic realms the past 8+ years, and during the server transfer process when they shifted the physical servers to Australia.

This string of major lagspikes only started for us over the past few days for the most part, and seems to be centered around only us Singaporeans. Australians and NZ doesn’t seem to have the same issue.

119

“We’re facing the same lag spikes as US players, but they’re totally not related to the same issue.”

120

Explain to me how something that happened 8 years ago, suddenly causes a problem now.

121

You took three words, and just ran with them. Try reading the whole post.

122

I did. And it changes nothing. Your hyperbolic scenario isn’t the main issue here, seeing as it’s only SINGAPOREAN/SINGAPOREAN-LINKED ISPs that are being affected here. Literally a 5 second glance of the front page topics would have shown you this. There has been absolutely zero reports on this forum recently from anyone else reporting the same, identical issue, namely huge spikes of over 10-20k ms upon entering an instance.

Your “Happens in the US too” is false. Neither are Australians and NZs affected, despite sharing the same Oceanic servers as us.

Could your scenario be a possible reason for general lag? Sure. But when it’s only one tiny country and certain users in it’s neighbouring countries that’s affected? And so suddenly in such ridiculous amounts? Hell no. You can take your higher than thou attitude and shove it into another thread where it might actually be useful.

123

I’m confident that word doesn’t mean what you think it means.

Because most people have already had this discussion. You’re late to the party.

Do you play on Aus/NZ servers? Clearly not. The impact of having unstable servers affects people worldwide.

General lag and situational lag are different. Right now, having every server communicate with each other is situational lag brought on by a disastrous concept.

Just because it’s only one tiny country doesn’t protect it from technical flaws.

Giving factual information is having a higher than thou attitude? Haha, step outside of your glass house. Facts don’t care about your feelings.

124

Hyperbolic would mean to be grossly exaggerated. A good example of such: Your intelligence.

Funny, since I have been part of that discussion. I, and many of my friends and guildies have been experiencing server lag the past few months/years, especially since the start of BFA. However, that was merely a 1-2 second extra delay on abilities at most. This however, is literally leaving people’s games locked out for 20-30 minutes. And it’s funny how you claim that it happens in the US, yet looking back the past few weeks of topics here shows nothing in the forums. Clearly it wasn’t as big as issue there as you make it out to be now, if it ever was.

Another shining example of your intelligence. Quoting my posts or looking up my profile clearly shows I’m on Nagrand. Which is an Oceanic server. Oceanic servers are based in Australia. Simple enough for you to understand?

Yet somehow, despite “every server” experiencing lag, only Singaporean ISPs appear to be locking out players.

Just because both experience similar symptoms, doesn’t mean the cause is the same. Another big indicator of a different cause, would obviously be the vast differences in symptom severity. For example, I literally cannot log into WoW right now. Logging in shows an entirely black screen on my character page, with all options greyed out. All my Australian AND American friends are however, happily playing in-game right from what I can see on my Battlenet friends list.

I never claimed otherwise. God knows how you got that.

“Factual information”? Nothing you said has been supported with evidence. You gave a theory. Now where’s your proof? Where’s the Blue post explaining that our situation is caused by server mergers or whatever tinfoil theory you’ve cooked up?

The only blue posts on this issue are found on threads such as: Starhub Singapore, Singtel, MyRepublic - Lots of Spikey World delay - #43 by Fatalethal-thaurissan

Which are asking us to submit logs, because they don’t know the reason yet. Yet you, Mr Keyboard Warrior Oracle, from your Basement Throne, knows the real reason we can’t play?

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