Starhub Singapore, Singtel, MyRepublic - Lots of Spikey World delay

Support Technical Support
85

Hi Blizzard Support, I am also facing the similar issue with the rest of the players who are subscribed to an ISP called Starhub, in Singapore.

Moments ago before posting this response, I was raiding with my guild with a minimum of 6,080 ms latency. The lag was so bad that the fight with Taloc already ended, but on my screen, the fight was going on for the next 2 minutes.

On the other hand, I will be making a formal complaint/feedback to Starhub about my experiences in hopes for their perusal to action on this issue that plagued many brothers and sisters.

Below is the copy/paste of my WinMTR report.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| router.asus .com - 0 | 701 | 701 | 0 | 0 | 7 | 0 |

| 172.22.22.69 - 0 | 701 | 701 | 4 | 7 | 28 | 4 |

| 172.22.22.69 - 0 | 701 | 701 | 3 | 7 | 25 | 5 |

| 172.20.9.222 - 0 | 701 | 701 | 5 | 10 | 28 | 10 |

| 203.116.188.101 - 0 | 701 | 701 | 4 | 12 | 142 | 12 |

| 203.117.36.29 - 0 | 701 | 701 | 4 | 8 | 21 | 6 |

| 203.116.189.177 - 0 | 701 | 701 | 3 | 8 | 19 | 6 |

| 203.117.36.58 - 0 | 701 | 701 | 3 | 8 | 23 | 6 |

| unknown.telstraglobal .net - 0 | 701 | 701 | 4 | 10 | 87 | 11 |

| i-93.sgpl-core02.telstraglobal .net - 0 | 701 | 701 | 4 | 10 | 24 | 9 |

| i-25250.hkth-core02.telstraglobal .net - 0 | 700 | 700 | 41 | 45 | 57 | 43 |

| i-10352.sydo-core03.telstraglobal .net - 0 | 700 | 700 | 153 | 158 | 167 | 158 |

| i-0-0-0-14.sydo10.telstraglobal .net - 0 | 700 | 700 | 149 | 153 | 244 | 149 |

| unknown.telstraglobal .net - 0 | 700 | 700 | 151 | 154 | 179 | 153 |

| 137.221.85.35 - 0 | 700 | 700 | 153 | 159 | 337 | 160 |

| et-0-0-1-pe01-eqsy4.as57976 .net - 20 | 393 | 316 | 0 | 178 | 240 | 177 |

| 137.221.66.145 - 22 | 376 | 295 | 171 | 176 | 184 | 173 |

| 103.4.115.248 - 23 | 371 | 289 | 172 | 176 | 185 | 178 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like
86

Hi all.

Iā€™ve made a post on Starhub forums as well if you guys would like to add on for them to have a look community.starhub. com/t5/Fibre-BroadBand/High-Latency-in-World-of-Warcraft/td-p/168659

(just connect the link together since I canā€™t post links in forums)

1 Like
87

Same issue on Cael server. Same ISP. I spend the day reinstalling thinking that the game files were messed up.

88

Same issue on Nargrand US. Same ISP

89

Yep. Same issue here. Called up Starhub. They claimed they did a troubleshoot and asked me to contact blizzard. Recently submitted a ticket, will update if anything.
However, has anyone managed to get this settled?

Lagged started for me after the server maintenance on Tuesday.

90

Iā€™ve been having this same issue with 1000-20,000ms lag on Oceanic servers, although Iā€™m connecting from the US with CenturyLink as my ISP. If I connect to US servers, I experience no lag.

Should I make a new thread for this (since Iā€™m not in Singapore using StarHub), or should I post my WinMTR in here (since Iā€™m experiencing what seems to be the same issues)?

91

Thank you all for your reports so far and trying what was suggested earlier! We are currently tracking the issue and gathering information for the latency spikes in-game to diagnose where the problem is. Your patience is greatly appreciated!

Any new information and diagnosis on the issue will be updated on this thread!

@Gravigazer Please post a new thread as weā€™re tracking StarHub latency spike issues on this thread.

92

Same. They claimed it isnā€™t their problem until I stated, ā€œmy family and friends whom are using other ISPs are unaffected. Isnā€™t the troubleshooting should be done on the backend of your network than onto your users?ā€

All I got was a few moments of silence and then the response was totally unrelated.

Anyway, I hope Blizzard support will rectify the latency issue as swiftly as possible.

93

No offence to blizzard or to you guys. But i really feel you are handling this situation very poorly. Given that it has been happening for almost 2 days you cant gather what is actually causing this lag. Most of us who use starhub have one of the highest internet connections. I for one have played this game 6 years and never once lagged. i really feel quite disheartened that the matter cant even be resolved within 2 days. Its not a free to play game. I log in today and i still see the same result.

2 Likes
94

I honestly think that this isnā€™t a starhub problem. Because all my other games that are connected via the internet run smoothly. The internet speed test is still showing normal results. I am very sure that this is a blizzard issue.

1 Like
95

High latency spikes is a frustrating issue to run into and impacts your gameplay experience. We greatly appreciate your patience during this time. In the situation of peering/routing issues, it can take some time to resolve as it is being diagnosed and looked into, it is especially important part to gather tests during this time, in efforts to pinpoint and correct the underlying issue. These connection tests help to check if there is an issue on the ISP network, a peering partner, or the servers.

In the earlier reports, some players mentioned a different ISP or hotspot/tethering and connecting through that, or using a Virtual Private Network (VPN) client has helped with the latency spikes. We donā€™t support this kind of thing directly since each VPN and phone is different. This is not a fix, but it may improve your gameplay in the mean time if youā€™d like to check these resources.

We are continuing to monitor this thread and gather the connection tests provided. To help with communication and visibility in the mean time, itā€™s worth reporting and providing the WinMTR tests to the ISP.

96

Same ISP. Same issue for the last 2 days and Wed (although it wasnā€™t as bad). These last 2-3 days have been plain awful.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
2.224.164.222.starhub.net.sg - 0 576 576 1 2 16 3
183.90.44.117 - 0 576 576 1 2 10 2
183.90.44.237 - 0 576 576 2 2 16 3
unknown.telstraglobal. net - 0 576 576 2 3 70 3
i-91.sgcn-core01.telstraglobal. net - 0 576 576 3 4 12 4
i-15251.hkth-core02.telstraglobal. net - 0 576 576 36 37 53 37
i-10352.sydo-core03.telstraglobal. net - 0 576 576 145 146 153 147
i-0-0-0-0.sydo10.bi.telstraglobal. net - 0 576 576 149 150 190 150
unknown.telstraglobal. net - 0 576 576 150 151 176 151
137.221.85.35 - 0 576 576 150 153 230 151
et-0-0-1-pe01-eqsy4.as57976. net - 22 310 243 0 170 231 169
137.221.66.145 - 25 292 221 0 168 182 169
103.4.115.248 - 28 277 202 0 168 174 169
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

97

Same ISP as well

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.asus. com - 0 544 544 0 3 121 0
2.224.164.222.starhub.net.sg - 2 513 505 1 5 117 1
183.90.44.61 - 6 449 425 1 5 168 2
183.90.44.229 - 2 519 513 1 6 127 3
unknown.telstraglobal. net - 2 503 493 2 7 104 3
i-91.sgcn-core01.telstraglobal. net - 5 470 451 2 9 169 66
i-15251.hkth-core02.telstraglobal. net - 2 506 496 32 39 195 75
202.84.138.42 - 5 461 440 145 151 307 146
i-0-0-0-14.sydo10.telstraglobal. net - 5 469 450 145 152 306 146
unknown.telstraglobal. net - 5 461 440 146 153 300 146
137.221.85.35 - 4 481 465 147 158 312 150
et-0-0-0-pe02-eqsy4.as57976. net - 28 260 189 168 176 337 168
103.4.115.248 - 23 284 219 167 174 300 168
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

98

I am also facing this issue. To be honest, this also happened on Wednesday 9/1/2019 night (GMT+8) when I first encountered this issue.

I also double checked with a guildie who is on starhub, he is also having this issue. Weā€™re connecting to Thaurissan.

He is using VPN as a workaround, while interestingly, my phones are also starhub and while using tether 1 of them still have this issue (the newer line) and the other line with older sim card is fine.

Hereā€™s my results from WinMTR. Starhub as well.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
2.16.182.58.starhub.net.sg - 1 628 622 3 6 349 5
183.90.44.113 - 1 643 641 3 6 237 5
183.90.44.237 - 1 628 622 3 7 349 5
unknown.telstraglobal. net - 1 632 627 4 7 244 4
i-91.sgcn-core01.telstraglobal. net - 1 628 622 4 7 102 8
i-15251.hkth-core02.telstraglobal. net - 1 647 646 39 42 239 40
i-10352.sydo-core03.telstraglobal. net - 0 651 651 148 151 439 149
i-0-0-0-1.sydo10.bi.telstraglobal. net - 1 644 642 147 150 429 149
unknown.telstraglobal. net - 1 644 642 152 155 282 154
137.221.85.35 - 1 648 647 150 155 433 152
et-0-0-1-pe01-eqsy4.as57976. net - 25 329 248 170 174 239 172
137.221.66.145 - 22 348 272 170 172 384 171
103.4.115.248 - 28 308 222 170 172 326 171
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

99

Ive been facing the same issue since Wednesday morning. Massive world lag. 1 second spells cast instantly the next its 3 to 5 second delay.

I just downloaded MTR and have the following results:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
Linksys03730 0 2764 2764 0 0 94 0
182.55.227.2 0 2765 2765 2 2 97 3
183.90.44.117 0 2765 2765 1 2 103 2
183.90.44.237 0 2765 2765 2 3 107 3
unknown.telstraglobal.net 0 2765 2765 2 4 141 3
i-93.sgpl-core02.telstraglobal.net 1 2757 2755 3 4 97 5
i-15150.sgcn-core01.telstraglobal.net 0 2765 2765 3 4 104 6
i-15251.hkth-core02.telstraglobal.net 1 2761 2760 32 34 128 33
i-10352.sydo-core03.telstraglobal.net 0 2765 2765 146 147 184 148
i-0-0-0-0.sydo10.bi.telstraglobal.net 0 2765 2765 149 150 201 150
unknown.telstraglobal.net 0 2766 2766 148 149 186 149
et-0-0-48-br01-eqsy4.as57976.net 0 2766 2766 147 151 349 148
et-0-0-0-pe01-eqsy4.as57976.net 22 1481 1159 168 171 240 169
137.221.66.145 23 1465 1139 168 169 178 169
103.4.115.248 25 1385 1039 168 169 233 169

I started in Zuldazar and then entered Darkshore warfront. While in ZDZ I had the lag issue and 3 to 5 second cast delays. Entered DS WF and it was ALL gone. Zero issue at all. Ping on UI dropped to 180 which is still high compared to a few weeks ago (90 to 125) but very playable.

100

Same issue having high latency.

Thought it was just for awhile but it seems to be all the time when I log in to WOW since 09-Jan-19. Was just about to add subscription to my account ending on 19-Jan-19.
Please see my results. Not sure what the values means.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
munpar - 0 921 921 0 0 6 0
2.16.182.58.starhub. net.sg - 0 921 921 1 2 43 2
183.90.44.113 - 0 921 921 1 2 7 2
183.90.44.237 - 0 921 921 1 2 17 2
203.116.188.77 - 0 921 921 1 2 4 2
203.117.36.38 - 0 921 921 1 2 17 2
snge-b2-link.telia. net - 0 921 921 1 2 37 2
snge-b1-link.telia. net - 0 921 921 2 3 23 3
las-b21-link.telia. net - 1 918 917 174 175 189 175
blizzard-ic-322961-las-b21.c.telia. net - 1 918 917 180 182 223 181
ae1-br02-eqla1.as57976. net - 1 911 910 215 236 2880 218
et-0-0-3-br02-eqch2.as57976. net - 1 885 877 216 232 2199 255
be2-pe01-eqch2.as57976. net - 1 918 917 216 217 222 217
chi-eqch2-ia-bons-02.as57976. net - 1 918 917 217 218 225 219
24.105.62.129 - 1 918 917 217 218 221 218
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

101

good newsā€¦ seems to have been fixed now

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router.asus. com - 0 95 95 0 0 0 0
2.224.164.222.starhub.net.sg - 0 95 95 1 1 12 2
183.90.44.61 - 0 95 95 1 1 3 2
183.90.44.229 - 0 95 95 1 2 7 2
unknown.telstraglobal. net - 0 95 95 2 2 4 2
i-91.sgcn-core01.telstraglobal. net - 0 95 95 2 3 5 3
i-15251.hkth-core02.telstraglobal. net - 0 95 95 32 33 35 35
202.84.138.42 - 0 95 95 145 146 148 146
i-0-0-0-14.sydo10.telstraglobal. net - 0 95 95 145 145 147 146
unknown.telstraglobal. net - 0 95 95 146 147 158 147
137.221.85.35 - 0 95 95 148 151 228 148
et-0-0-0-pe02-eqsy4.as57976. net - 0 95 95 167 170 227 168
103.4.115.248 - 0 95 95 167 168 169 168
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

102

Yup. Sometime between 12:30pm GMT+8 and 13:30 someone changed something and it has fixed it.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
Linksys03730 0 1751 1751 0 0 19 1
182.55.227.2 0 1751 1751 2 2 31 2
183.90.44.117 0 1751 1751 2 2 18 2
183.90.44.237 0 1751 1751 2 2 23 5
unknown.telstraglobal.net 0 1751 1751 2 4 90 3
i-93.sgpl-core02.telstraglobal.net 0 1751 1751 3 4 13 4
i-15150.sgcn-core01.telstraglobal.net 0 1751 1751 3 4 12 4
i-15251.hkth-core02.telstraglobal.net 0 1751 1751 32 34 47 35
i-10352.sydo-core03.telstraglobal.net 0 1751 1751 146 147 155 147
i-0-0-0-0.sydo10.bi.telstraglobal.net 0 1751 1751 149 150 200 176
unknown.telstraglobal.net 0 1752 1752 148 149 181 149
et-0-0-48-br01-eqsy4.as57976.net 0 1751 1751 147 151 282 148
et-0-0-0-pe01-eqsy4.as57976.net 0 1751 1751 169 171 289 169
137.221.66.145 0 1751 1751 168 169 175 169
103.4.115.248 0 1752 1752 168 169 180 169
103

Connection is back to normal now.
Blizzard, did you do something?

104

maybe someone rebooted a switch or something

1 Like