Disagreement isn’t toxicity. Even STRONG disagreement. You throw a buzz word like “toxic” out and expect it to mean something other than it does. Harassment, abuse, name calling, threats, even poopy and doody words are ban worthy. Anything else is not. Criticism is not toxic. Disagreement is not toxic. Debate, or even arguments are not toxic.
Unless you want to define “toxic” as whatever you want, there isn’t such a thing as “toxic behavior” that isn’t ban worthy.
Amazing how players can shrug off irrelevant ramblings but blues are unable to.
But if it makes you feel better that players are to blame for Blizzard’s choice to ignore you, then by all means you do you.
have you perhaps considered that it can be simultaneously true that blizzard doesnt care much about classic nor give it the attention it deserves to correct game breaking issues, AND players have been historically toxic to cms? neither excuses the other.
You’d never survive as a CSR. They take abuse every day from their customer base and the companies still provide communication to their customers. I agree players are toxic, not just to Blizzard reps but to everyone. It’s still a poor excuse for not communicating to their player base.
You have a better chance of getting communication on a third party site that is moderated by the user than you do on their moderated official site.
Blizzard used to have a solid representation on these forums and that’s no longer true. Were players not toxic 10-12 years ago?
You’re right. The way people treat anyone in the service industry is gross. But just because its common doesn’t mean its acceptable nor does it mean we should get comfy with it.
However, the CMs job isn’t customer service. They’re there to be a line of communication between the developers and the community. They’re just messengers…and they’re being shot-dead on sight.
Honestly, I do think online gaming is orders of magnitude more toxic now than a decade ago. Obviously on an individual basis, there were massively toxic people in the past…but today its just accepted as the norm, which is sad.
I think Occam’s Razor neatly covers this one. Why have 2 reasons for something when a single reason explains it just as easily?
Also, the ‘players are toxic to cms’ excuse doesnt really track. CMs have the power to delete abusive comments. You dont need to engage with it.
Thats not an excuse for complete radio silence for months on serious game breaking issues. Give players an update, delete or ignore the abusive replies. The most toxic situations with CMs have occured when they chose against all logic to escalate the situation by replying to trolls. see: tseric.
There can be toxicity without doing anything worthy of having a comment deleted. The 1-Year anniversary thread is the perfect example.
Nothing said in that thread is worthy of censorship, but its a toxic-fiesta.
CMs are just messengers. If they don’t have a message to deliver, why say anything when its just going to turn into vitriolic sludge? Remember the thread that was “hey, we know bots are there…please keep reporting them, it helps us find them.” I remember that thread…why should a CM post anything like that.
You seem to believe any comment that is negative towards blizzard is somehow toxic. This is simply dishonest.
Why should a CM post? Because it is their job to communicate with the community. Customer service isnt for everyone - if you cant let the trolls roll off your back, you’re in the wrong job.
Other communities aren’t nearly as toxic as the classic community. I did work in CS for 4 years. I wasn’t subject to the amount of abuse that blizzard receieves in one thread in my ENTIRE 4 YEAR career.
Online anonymity + Toxic community = vitriol that most CSR in the real world will never have to be subjected to.
No one is saying that, you’re strawmanning yet again. Negative comments, as long as constructive, are fine. They are drowned out by the mass amounts of vitriol.
Their job is to provide customer service, not justify themselves to you or your mob.
No other customer service job in the world asks their employees to subject themself to this kind of abuse. CS jobs usually don’t have to deal with online anonymity + a community as inherently toxic as classic.
There is a serious problem if while game breaking issues persist, CMs have nothing to communicate. There is a serious problem if CMs only have something ‘new’ to communicate once every 3 months.
Try again, I worked CS for 4 years as I already mentioned. People don’t act like outside of the WoW Classic Community. This is a problem nearly exclusive to us.
Not matter how hard you try to normalize it, that just isn’t the case. You’ve never worked CS, I take it.
And my point is “CMs will only post the very minimum, and mandated threads to communicate exactly what the need to because this community is so toxic towards them.”
If they have nothing new to communicate, then they no longer communicate because it is no longer productive.
I work online CS, education, and troubleshooting for a large haircare company 3 days a week, and can confirm from my daily experience with abusive karens of all varieties that the experience found on the wow forums is hardly unique from a customer service standpoint.
Your point doesnt excuse blizzard’s lack of communication. They have every ability to give CMs more information to pass onto the playerbase. They have every ability to move faster on these issues - i see how quickly things are resolved on the retail side of things. They have chosen not to, and people arent happy about it.
