Not following your argument.
The tablet pruner was snarky with player concerns as well on the forums and even on his official twitter handle and his private handle.
Accountability is a big reason why players see communication break down when you have devs and cms that run from that responsibility. And then we lose CMs like the golden yak and quality people in QA.
Whether it is fair or not that is the world we live in.
Can’t seek out validation from social media by constantly putting down customers for the company you work for. Private or not IMO.
Pretty certain players are falling off left and right. Haven’t played in weeks. I get on the forums to read a little while in the bathroom.
You all are constantly rude and disrespectful to CMs on a daily basis and now cry because one hurt your feelings?
Depends. If it’s an account that is used by the CM for official business? Then hard no, your representing the company you work for. But if it’s a completely personal account that isn’t used for work related stuff? Free speech, love it or hate it.
Indeed. The response is also free speech.
Love it or hate it.
I don’t know what the response was, nor do I care. Just answering the OP - if you are representing your company, then no. If you are on a personal account then do as you will.
Yes.
I understand.
And that freedom of speech works both ways.
I wish more CM’s were like the Wendy’s twitter account.
Think I misunderstood what you were saying initially, or the tone of your post.
It’s really early in the morning and just pulled a very poorly timed all nighter, sue me ;_;
No litigation necessary. ![:slightly_smiling_face:](https://d38bqls1q93fod.cloudfront.net/en/wow/images/emoji/twitter/slightly_smiling_face.png?v=6" ":slightly_smiling_face:")
Wouldn’t get much if you tried. Mr. Tuition has taken my finances hostage.
No, it’s unprofessional.
That being said, I personally don’t care what they say.
Yep. And anyone saying “oh well customers don’t have a right to be rude, you are allowed to be rude right back” should think about this one for a moment.
Have we “fired” clients from our business before? Yep, a few times. If you shout at, curse at, or threaten our staff, sorry buddy you’re out. We don’t want you here.
Do we shout at, curse, and threaten them in turn, though? Hell no. Two wrongs don’t make a right. You can (and should) defend yourself without bowing to their level. You are the bigger person, because you’re representing many people who rely on your business’ viability to pay their bills and feed their families. You can’t sacrifice that just for the catharsis of getting the last word. When they shout, you stay calm and firm, and tell them in civil terms that it is time for them to leave. If they don’t accept that, you call security/police to enforce your right to refuse them service. Antagonizing a current or former customer is never the answer.
I still don’t think this tweet is that bad, though. ![:woman_shrugging:](https://d38bqls1q93fod.cloudfront.net/en/wow/images/emoji/twitter/woman_shrugging.png?v=6" ":woman_shrugging:")
But the thread conversation has turned into something bigger, so I’m arguing that point regardless of what I think of said tweet.
The players are customers, Blizzard employees are supposed to be the professionals. That’s like saying people shouldn’t get mad if police speed in their personal cars and get tickets thrown out because lots of other people speed.
I agree, which is why I wish people were more responsible with how they use social media.
Freedom of Speech meet Freedom of Association
You can say what you want but people/ businesses have the right to decide if they associate/ employ you. Is that petty tweet, inane joke, borderline post really more important than your ability to keep or get employment? That is a question everyone should ask themselves before making post that can be easily copied, shared, promoted across the internet and other media sources. Even more so when it posted under a name or handle that can easily traced back to you.
In general I agree. But in this specific case, the alleged trigger tweet by the person in question was essentially a statement saying that it’s strange that people who call for Blizzard employees to be fired also get mad at Blizzard when they do actually fire them.
The response by the players to the trigger tweet? To get upset and then call for him to be fired.
It’s almost comical that nobody stops mid-manchild whine to realize just how spot-on Lore’s statement was.
Wipe your tears and move on, children. You’re only proving him right.
The CM’s will stop being snarky when the community stops being whiny, self entitled idiots.
Sure, they can have some bite when warranted.
Problem: it isn’t warranted. He’s lumping people on his side with an exaggerated minority’s stance.
Repeated dishonesty from someone that’s supposedly a community manager is really annoying to see.
The answer to the question is simple; NO.
Snark is not a method of communication that should be used in a professional setting and certainly not when you’re communicating via mass media, unless you’re advertising for Professional Wrestling, otherwise, nope.
Would you snarky response your boss when asked a serious question? Some people would sure, but that’s the difference… Public Relations folks should never engage in such communication and the POSITION should always be above YOU, which means, snark should never enter the equation because that infers a personal opinion, position or bias, and that shouldn’t happen. Why should I care what his opinion is about anything? It’s not his job and his position to spout his/her opinion, he’s there to facilitate, etc. Now when a player sends him/her feedback and they respond with snark, it infers that their opinion is firstly, more important than the customer bringing the issue to them; and two, it infers that he/she is so unprofessional that they’ll jump to their bias first before actually trying to hear the message.
Most of these people shouldn’t be in positions to communicate with masses of people as they are.
Look at how any good PR firm handles things versus how Blizzard does. Ya’ll don’t have Phones? Savvy PR people don’t alienate half their audience to get the other half to sidle up to their schtick.
As well, when you use a personal account to do official business, you’re acting on behalf of the company so no excuses, you bring your best manners and leave the snark for your boys later at the club.