This is the digital age of open communication and as long as the entire public can access it it will never be private. There are no “private” twitter accounts if the public can read it. You reap the rewards and or backlash of any statement made on a forum. Blizzard and a lot of it’s employees made their cold wet bed let them sleep in it.
1 Like
Ok? I don’t see how that applies to this situation either. But I suppose it doesn’t matter, as obviously blizzard doesn’t see it your way, or they would have taken action by now.
You dont know that they haven’t .
This is what people don’t get .
Even if the customer is rude first , you never reply in kind.
Customer complains and is rude about it and the employee handles it in a professional manner , the customer will tell their friends what the business did to fix the problem.
Customer complains and is rude about it and the employee is rude back they leave and tell even more people.
There is a saying.
A satisfied customer tells 3 friends a disatisfied one tells 3000
1 Like
True, but I haven’t seen evidence of them having done it, such as a statement against his opinion and that action was taken, but I suppose we’ll see when he puts up another blue post or does another Q&A.
You’re right about that and that’s the bigger issue here. The culture at Blizzard is not in a good place and we’re witnessing it time and again. We complain about the little things like rude tweets that may or may not apply to us, but it’s the internet and we like to spout our opinions too. What we should really be complaining about is the “record profits” and subsequent firings of support staff for future earnings meanwhile paying the higher-ups way more than they deserve for producing crap we don’t enjoy.
1 Like
People were sad cause the wrong people got fired. Like Lore keeping his job while CM’s that aren’t checked out and actually interacted with the community got fired. Even in the false assumption that the same people held both viewpoints its not hypocrisy.
1 Like
This player base certainly deserves some snark every now and then.
So yeah, CM’s and Devs should absolutely be snarky.
Also, anyone calling for anyone to be fired is an awful awful person. Every single one of the Devs, CM’s, GM’s whatever are all actual people, with lives, families, and bills to pay. Campaigning to get someone fired over a mildly snarky tweet is frankly disgusting and disgraceful.
3 Likes
@Warcraftdevs is not his official site . THat is the official twitter account of the WoW Developers.
His official account was @CM_Lore and he said anything that went to @CM_Lore should go to @devolore
2 Likes
Ok, and sure it may have very well been intended like that. I could see that.
However when you have a history of tweeting without thinking, that gets pulled into question whenever there’s going to be something questionable tweeted (tweetered?! whatever). Right or wrong, it’s going to happen. And when it’s your job to manage the community!? That’s your primary responsibility?!
I was in the third party, where I looked at it, thought “Wow, that was a dumb thing to do”, and moved on.
Because regardless, it was a dumb thing to do.
2 Likes
Im gonna say you never worked CS job before if you think its ok for a CSR or a CSM to get “snarky” with the paying customers . And the only ones i see getting calls to be fired are actually the ones doing really bad jobs . Ifg you do your job badly, then i dont feel bad for them getting fired. This is not the first time he has caused controversy . Its a regular thing with this individual
1 Like
If you say something on your personal account that reflects badly on them , then you are accountable.
1 Like
And people wonder why so many companies are going to AI based CS responses
Player Base: “why doesnt blizzard communicate better?!”
CM: makes extremely mild snarky comment
Player Base: “He should be fired!!!”
come on…
1 Like
The only ones you ever see getting calls for them to be fired are the ones we’re made aware of.
It occurs to me that this forum’s memory is pretty unbelievably short. It wasn’t all that long ago that Ythisens was under the ‘fire him!’ axe because of a sarcastic comment he made on the forums themselves.
This discussion (and most of its prior iterations), and the general attitude behind it, have made me want to quit playing several times. Not because of the behavior of the staff member, but because the idea of being associated with the people doing the complaining in any capacity disgusts me.
1 Like
It’s not that he has his work linked to his personal page it is what he said on his page that made it relevant.
I have my company and title listed on my FB page but I rarely talk about it unless it is something big going on or congratulating an ex coworker who moved to one of our other assets and has been promoted. Never do I use my personal account to bad mouth my employer.
With over 30 years of work experience comes the wisdom of there are things you should and should not do and doing anything that damages the reputation of ones employer be it talking bad about the company or bad about customers is something one should not do.
I don’t buy the whole “Well he said it on his personal account so it doesn’t matter”
It’s not unheard of for companies to perform social media checks on potential employees to see if there’s a chance for bad PR cause this person can’t keep their mouth shut.
Additionally people have been fired due inappropriate social media posts.
In lore’ s defense expressing dislike for a section of players isn’t in and of itself fireable. Alot of people vent on their private accounts. But doing it too much can have consequences, especially if you’re not the least bit coy about it.
Lol no,
You’re not entitled to being treated with special kid gloves just because you’re a customer. We’re all adults and responsible for our actions. Treat people with respect and you get respect. It’s a basic rule.
3 Likes
Someone making tweets on their personal Twitter page is not “Blizzard communicating”.
Come on…
1 Like
Because when we say communicate, we mean talk about upcoming changes, ideas going forward, etc. The portal removal is the latest disaster, with players noticing missing portals on the PTR and having to spread that info*. The “communication” we got was then “We’re not sure why anyone is upset, but what portals would you like to see stay in?” This was followed by the duplicate, blue-started post saying “We’re doing it anyway, but give us feedback.” That wasn’t communication. No, they don’t need our permission to change things, it’s their game, but talking to us about changes and at least attempting to understand what keeps and loses customers would be a start. Instead, the communication we get is off-topic GD Lounge #whatevernumber.
- It’s possible the portal changes were documented early and I’m incorrect, but I only remember a few people alerting players here, and then it escalated as word got out.