If it is his personal account then he’s fine. When I’m not at work I don’t represent my company.
None of that matters when he has his work linked to his personal page. As soon as you do that you are now representing the company in everything you do or say , especially when he has co workers and customers liking his page or tweets. Companies do not care if you say " my thoughts and expressions are mine alone not representative of my company" you can still be fired for what you say . He has Blizzard linked to his account so he can get that Blue check mark
Wrong. I linked a article further up that explains why . When you use social media and you are linked to your company then you are a representative. Dont want to be held accountable for what you say? Make a account under a alias that does not link back to your company and do not have any coworkers as your friends or followers
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So everyone on Facebook who’s page tells where they work are spouting their companies political views? Interesting. No, that isn’t how it works.
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yes in a nut shell. and that is how it works, You can easily be fired for what you put on a personal social media page . happens all the time
Rofl…no…not at all, that an extremely ignorant thing to think.
Im going to go out on a limb and say you are very young and or not employed. I mean you can easily google the topic and find out what I am saying is fact
That’s the problem when you try and combine your work and personal account in one. Apparently having two was too much for him to work with and Blizzard let him close down the Blizz CM one. Funniest thing on that is that he’s not even capable of communicating with the community on any platform in his role as a Blizzard CM. He’s sure great at using it in a personal way tho.
Facts:
BFA is not well received at this point
Communication is not well received at this point
Question:
Shouldn’t twitter be used to improve these issues rather than make it worse? Just a musing.
No on both counts. If I say “hey, I like clinton” on social media, no one can turn around and say “hey, that company he works for must support clinton”. That’s possibly one of the most stupid things I’ve heard.
All ive ever seen him do is nod with ion and never interact with the community despite being a CM… Well besides a yearly “we’ll do better” that i bet is the standard California way of saying “it’ll be worse”
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And yet it happens all the time . Doesnt matter what you “thinK” is stupid. If I work for planned Parent hood and posted all over my social media That I am very conservative and against PP, then I can have that used against me and be fired . If you get too political on your social media and your company does business with both parties, for example., then they can tell you to either shut up with the politics are let you go. Happens to teachers quite often.
And in most states you can be fired for " failure to meet expectations"
It’s rough, as I said way up higher in the thread. But the bottom line is that…that’s the job. If you can’t handle it, maybe it’s time to move on. Customer service is a nightmare, agree, but it’s no more difficult for him than it is for a waitress, or a call center employee.
Not sure why he deserves special consideration or thinks that a different set of rules apply to him. Or that somehow he’s the first person a customer has been rude to. I’ve received death threats, from people who were standing in front of me and far more likely to actually make good on it.
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Supporting this fact with evidence. https://www.metacritic.com/game/pc/world-of-warcraft-battle-for-azeroth Battle for Azeroth currently sits at a 3.1 user score.
Examples? Because the only times I’ve ever seen someone fired over their social media posts is if:
A. They post about internal company matters, or
B. Extremely offensive content.
Neither applies in this situation, just a guy, on his personal account, giving his opinion.
Another example. Say I work for a Government contractor. I start spouting communist propaganda or Islamic extremist ideologies on my “personal” page. My employer sees this and decides i am a liability to the company and low and behold, I and looking for a new job . Personal page be damned
I know this is going to get glossed over fast and no one will care and continue arguing but…
As an employee do not talk about how dumb or wrong or whatever your customers are on a public platform, unless you’re correcting a misconception on a product or feature (in the case they’re wrong). Don’t negatively generalize about your customer-base. Should you feel the need to share every precious inkling over social media, use private account settings, screen your followers, and do not in any way associate that account with your work account. It’s not hard guys. It’s really not.
Why would you want to associate your personal and work accounts anyways!? That defeats the purpose of both. State your employer on your personal, but do not state your position and DO NOT use a handle that mimics ANYTHING about your job or employer, unless you’re an idiot that likes problems like these.
As a CM, quadruple what I said above and don’t do stupid things because you got emotional.
He was wrong here, because his job is in CS. If it was some ACTUAL gameplay developer saying stuff? A software engineer? Ok, not a lot of people skills there good chance… Alrite, whatever. But your CM?! lol. Cmon.
That’s it. That’s all.
Edit: So many people are saying things that equate to “Well, yeah I did call my boss the biggest moron I’ve ever known… but that was on my personal Facebook! He shouldn’t be able to hold it against me!!!”
Welcome to real life.
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Wrong .
If you are dealing with customers you need to curtail your snarkiness even if they are being rude. If you feel you are unable to do so , you call for a supervisor and let them handle the situation.
Calling out a person from a company you deal with is not abuse , saying they should be fired is not abuse. Those are opinions and anyone who thinks that either of those are abuse has little or no work experience.
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Then you dont have much expierience in the workforce, there were a lot of examples given further up in the thread. one example was a friend of ours daughter, a new school teacher, was fired from her job because of her posting her wedding reception photos and she was drunk. She was let go because of that and has yet to get a new teaching job
CM’s are people too and they are passionate about the products they help to bring life too.
If you are referring to Lore’s comment from yesterday, then you are in one of 2 camps. First if you are someone that has said something akin to Fire the team and then also cried about people getting laid off then that comment is probably directed at you for the hypocrisy of those 2 statements coming out of the same mouth. Second if you are NOT someone who said those 2 things together then his comment probably wasn’t meant for you and you shouldn’t be to bothered by it unless you feels some need to be bothered by something that wasn’t directed at you and doesn’t concern you, which there are plenty of people out there that do that.
Keep it real and don’t get all upset about nothing, CM’s are people too.
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If some smarmy You-tuber with nothing better to do that dig up a tweet and twist it around to suit his agenda had not made a video this wouldn’t even have begun a discussion here.
I too read the tweet and it was written on his personal twitter (which by the way has disclaimers all over it that he isn’t representing anyone but himself ) . What I got from it was this …
if you want to support game devs, do it BEFORE they lose their jobs too. Also he was not just talking about WoW but game devs in general.
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