I just hate how they basically just copy pasted legion over to bfa and to make sure they changed it up a bit they took our weapons and gave us a necklace instead.
I think the ire coming from player bases is based on lack of communication from the game developers.
Yes they answer some questions during the Q&As but a lot of good questions go unanswered where as stuff we already know either gets verified or retold to us.
Also they are constantly saying we need to work on communications with the players and when they say they are implementing better communications and don’t follow through we get we need to work on communications again.
It’s like a hamster wheel . It goes round and round but never goes any where.
When you post on social media you are representing yourself. It’s not like he accidentally tweeted/posted his thoughts. He had time to proof read it and still thought it was a good idea to post. Attacking your costumers in a public setting is never acceptable, and shows a complete lack of professionalism. It is one thing when a kid posts something dumb on social media, but when you are a grown adult, it is different. I work in Public Relations, and would be probably fired if I did what he did. Just because it is social media doesn’t mean you are free from consequence. To be honest, I am not really that mad about his tweet and don’t even play anymore, but it is laughable how unprofessional the Blizzard team as become over the past few years.
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This is an empirical question to be answered, does it actually affect the bottom line. I think this thought is somewhat rooted in a “the customer is always right” mentality, which is just patently absurd.
Someone on the internet hurt my feelings.
I don’t really look at it that way, but I will say that classes were fun to play in Legion, and a big part of that was artifact weapon traits.
I feel like those were removed to make room for Azerite traits, but quite frankly, Azerite traits aren’t interesting, don’t change the way the class or spec feels to play, and are lackluster in general.
Their design should’ve been toward transformative, altering the way the specs are played. Currently they’re a bunch of passives, and those that actually change up the way things play are few and far between.
And then it also lists his position at Blizzard in the same description and uses the same handle as the one he uses as a Blizzard CM. Kinda invalidates it.
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The Customer is Always right as a rule is not taken literally most of the time. Many times it just means make the customer feel good/right. If you look at the most popular games out right now, they have something in common. Their communities all believe the developers are listening to customer feedback (Fortnite, Apex, LoL, and CS:Go) Blizzard use to have that reputation back under their old management, but now have the opposite of that. So listening to customers and considering their feedback is the most profitable model out right now. So I would say, yes stuff like this IS affecting the bottom line, but what concerns me, is Blizzard doesn’t seem to care.
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Of course it affects business. A professional representing a company in an incredibly unprofessional manner speaks volumes about their self-control and how seriously they take their position, not to mention a severe lack of judgement. A non-trivial amount of potential customers will tend to shy away from companies that support such behavior. Plenty of research has shown that customers that perceive employees as rude are quite likely to complain to friends/family about said businesses, and bring their money elsewhere.
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Everyone is entitled to their personal views , but being a director of a large law firm you know their freedom of speech isn’t protected from anything other then being come after by the government.
The other common argument aside from that freedom of speech only applies to congress and legislation is that freedom of speech is not freedom from the consequences of speaking.
The blurry line we find ourselves in where the internet and social media are concerned is, does social media qualify as speech, and if so, does the owner of the platform have the right to infringe upon or restrict it?
In general, most people argue that it does constitute speech and that the owner of the platform does not or should not have the right to restrict it, but the underlying problem with that belief is that should the owner of the platform feel they’re losing control of their platform, they can simply discontinue the platform itself, rendering the legislation pointless.
There really isn’t a good middle ground for this type of thing yet, and it’s something that is going to come to a head in the next couple of decades, regardless of which way the chips may fall.
These are separate things. If Lore’s job is supposed to be communication and he fails at that, that is job related. And I think it also leads directly to the conversation. That is people that are already upset are looking for excuses to be further upset. In the end, Lore’s snarky antagonism is probably mostly irrelevant. People are probably just projecting their frustration over what they view is poor communication between Blizz and them, and fixating on one tweet.
I mean. To a complete outsider, it very well could look like he is defending the people that he works with, not that he is attacking the customer.
I don’t really know what I’m trying to say here. I don’t spend enough time trying to logically lay out my position in my own head. I just don’t think the current norms for social media aren’t healthy for us as a society.
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No, you are right, no reason to hurt you. I am not in the game sucks boat, but I am burned out. Spending my free time in Division 2. That is designed for challenge and fun, IMO. I don’t like logging in, doing “chores” to stay competitive, before I can get to what I really want to do.
As to the tweet, which one. I can think of two in the last week. The most recent one though, was a baited tweet asking for trouble, lumping a great deal of invovlement where it was not needed.
For example, Terran Gregory and his cinematic team. They have knocked it OUT of the park this expansion. Like way out of the park. Very happy with their performance. The zones are well designed and gorgeous. Very happy there. Was not a fan of Uldir, but BoD was unique with some great encounters…happy there. Just to list a few, for me personally.
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I fully agree with your last statement about social media norms are not healthy. But because Blizzard is in a bad spot with their community, comments like Lore’s, the guy who runs the public Q & As, adds more fuel to the fire. The upset community will use this as proof Blizzard doesn’t care about the community feedback. To the outsider looking in, they are far more likely to make their buying decisions based on peer reviews. In marketing, peer reviews are the most compelling way to drive more/less business for most industries. That is why attacking your customers is so damaging. Not only are they turning away the customers they talk down to, they are also turning away future costumers who might see a review about it.
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I have seen what some people think was ‘trashing’ and that’s not what he did. So I disagree that he did anything that was remotely offensive enough to warrant his employer taking any kind of action.
But I do agree there are other companies that would be stricter on what their employees do on social media.
I didn’t say that it was. Just that it’s unprofessional and that’s what he’s known for now.
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He was being snarky because he’s not smart enough to understand the vendor-customer relationship. He thinks customers owe game developers some sort of loyalty on an ideological level.
If you make a product that people want, people will pay for it. If not, you downsize.
People are only as loyal as your ability to meet their demands. Blizzard should consider themselves lucky. At least they sell a product that some small passionate portion of their customers are willing to provide feedback about. Most people don’t get that kind of opportunity to fix their products before it’s too late.
Now, don’t get me started on how the design team failed the people that were fired…
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Tell that to the GW2 devs who were fired for badmouthing players on their “private accounts.”
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I still feel that dismissing someone based on outrage is a stupid business decision, unless that outrage is due to an actual crime or some seriously inappropriate comments regarding protected categories.
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The problem is though is that the moment you associate a social media account with work (eg putting where you work in your Twitter bio or advertising it as part of a work-related event like a Q&A), you’re now representing your employer with everything you say and do on that account. If your actions on said account reflect poorly on the company’s image (see: GW2 debacle from last year), it doesn’t matter what you say. You said it as a representative of the company and they’re responsible for protecting their image by taking appropriate action.