I took a break in 2018 having just farmed about 4.2 million gold from herbalism. If memory serves, I kept it in my guild bank since gold cap was an issue. I have since logged back in and none of my characters are in guilds, and I have no idea where the gold went.
I tried putting in a support ticket and they canceled it, suggesting that I start with the basics. I understand that everyone is busy because the new xpac but in my little world, this is a big deal.
Also 90% of my characters are deleted and I dont remember doing that (but it wouldn’t be the first time lol). It’s hard to check characters when I can only see them one per week. I was hoping there was a way to have somebody undelete them in bulk but maybe that isn’t an option anymore.
If there is a way to track down what happened I would appreciate it very much. I would love to have the gold back if possible, or at least figure out what happened so I know not to do that again lol.
Problem is. Logs last months not years the characters is the easy part try creating a lvl 1 toon on the realms that should hopefully make them show up. Gold u mite outa luck.
If you kept the gold in the guild bank and someone else was in the guild who could take over the guild, then they became owner of the guild and anything in it.
If you were the Guild Leader there are options to set it up so nobody else can take control of the guild, or access the guild bank tabs.
If that happened then the new GM has control of the guild, guild bank, etc. That is automated and designed to replace the guild leader with someone in the first 3 ranks - if there are any.
If you think you were compromised then the option is to put in a compromise ticket. Be aware that the logs are limited as to how far back they go. Given you have control of your account and no passwords or info is changed, it may not be the case for you. https://us.battle.net/support/en/article/9852
Last, if you have not logged in for a long time it make take making a new char on your main realm to force the char list to refresh. Hopefully that is all it is.
Did you have an authenticator and SMS protection set up on your account? If not, knee-jerk response is you were likely hacked at some given point over the past four years.
Possibly a silly question, but if that were the case would my password still have been the same? My account seems to be the same as before. I would assume they would change everything and take over.
My guess is that you are simply not logging in to the correct realm the character was on in the first place, or you are logging on to a different game license under the same battlenet account. If you can remember any names or realms that any of your missing characters are on, you can log in to those realms and if needed create a new character to force update the realm.
Characters expire after a certain amount of time. I know my old TBC account had the Competitor’s Tabard and when I added a month of game time to it for nostalgia, everything but my lvl 50 character was gone, to include the character that I had gotten the tabard on.
Its like 5 years or something a character below X level just gets yeeted.
No they do not. The only time characters are ever removed is if you delete them and they were not at the appropriate level for keeping in Blizzard’s logs. Blizzard never just deletes your characters.
I can tell you with certainty that my scenario happened, and if I remember correctly, the GM told me it was 5 years.
My TBC account stopped being played in Wotlk since it was cheaper to make a new account with RaF than to get TBC and Wotlk since the account only had the base game. When I put in a ticket about where all my lvl 20 some character went, the GM told me that characters below a certain level get deleted on accounts inactive for X amount of time.
I added game time like 7 years later to look at the account again for nostalgia and the only character left was my lvl 50 troll warrior that was my main. I made several lvl 20 somes when figuring out what I wanted to main, my choice being this druid I’m using now.
I can tell you with certainty that it doesn’t require those characters to be deleted or close to any max. I had like 7 characters total on that old TBC account, most of which were ~lvl 20 of different classes. The only one left was a lvl 50 by 2017 or so when I added game time.
It wasn’t an orphaned account or anything too, it was on my btag since they added those systems in WOTLK or w/e, just no active game time for years.
Fixed that for you since no GM ever told you that and it has been documented many times on this very forum by Blizzard employees that they do not ever delete your characters, only you can.
No, no they do not. Please don’t spread misinformation to people. Esp here.
Characters never get deleted in World of Warcraft. Not by Blizzard.
Even if a player deletes them, they are still here and a player can use the un-delete tool to get them back. Exceptions are lower level deleted chars that will drop from the system eventually.
Somtimes:
People log into the wrong WoW game license on their Bnet account. (drop down menu on the launcher)
They log into the wrong Bnet account totally (email/pass)
They have been gone so long the servers don’t auto populate the chars so they need to remember the server and make a new char there to force it to populate.
Blizzard can help find the license and chars for people. They are NOT ever deleted by Blizzard.
Agall, you wanted your game time deleted so you could not post on forums… if you need to, just step away.
I’m not spreading misinformation whatsoever, that was my genuine experience.
Guess we’ll have to wait for a real support agent to confirm my information.
Unfortunately it seems like tickets only go back 3 years, so I can’t retrieve the actual ticket where this information was discussed on where my lvl 20 some characters (mind you that were not deleted) went after adding game time to a +5 year stale account.
I am 1000% sure I am correct, as are others. Blizzard does NOT delete characters. Ever.
Other things that happened that confuse people:
Level squish
Classic server merges and movement to Sulfuras
Blizzard never ever ever just deletes chars, not even low level ones. The most that will happen is they get a name freed up after 2 expansions absent so a person might have to re-name.
I think you are just mis-remembering. It is incorrect information as Blizzard has state a great many times that they do not delete your characters, only you can. If you do, then they might get purged if they are not above a certain level, but otherwise, they are still there, providing you are logging in to the correct license.
Is that good enough for you? Now, please stop derailing threads with misinformation.
I disagree, so we’ll have to wait for a CS to confirm here.
-TBC account with a lvl 50 and several ~20-30 lvl characters at no point were characters deleted, all characters on Khaz Modan which wasn’t a crowded server
-Went stale before WotLK
-Reactivated with some sort of game time at least > 5 years in WoD or Legion time frame
-Only character remaining was the lvl 50
Its not mis-remembering, the scenario is quite clear. I remember the GM discussing it quite deliberately that I submitted a ticket to about it.
Characters (deleted or not) below a certain level on an account stale for X time were* lost/purge/deleted whatever word you’d like to use. This was well before that CS rep’s 2018 post, so hopefully things changed since then.’
Given the OP’s time frame is 2018, my scenario wouldn’t be applicable since the value I’m remembering is 5 years. Hopefully that’s not the case anymore, but it definitely was in the past.
So me linking a SFA post stating they do not wipe characters is not good enough? Vrakthris is a Support Forum Agent and has been with Blizzard for as long as I can remember. Follow the link I posted and it shows his text in blue. He was with them well before 2018 and that was just the first post I found googling it.