Repeated disconnections

Support Technical Support
22

I’m still getting DCs. Only from battle.net everything else is working fine

1 Like
23

Here my test with WinMTR

24

Well, if it’s a quick blip, the test only runs one packet per second, whereas the game is like 30/second.

25

Whelp, now I know I’m definitely not the only one affected. There’s a thread in the Latin American Spanish forum: https://us.forums.blizzard.com/es/wow/t/wow51900319-error-desconexión/15307/61

There’s people from many countries reporting the same: Bolivia, Colombia, Peru, Chile, etc…

As I post there, I only lasted a little more than 2:30 minutes before getting booted.

26

There is a thread on Brazilian forums too, same GM (Sogumio) btw

27

I noticed it was Friday night.

WrA had a World latency of over 4000 about half hour ago.

I cannot play the game when it is that way.

Every thing else I am doing seems fine. Just the game.

I also got disconnected a couple of times.

I gave up.

28

Something that some players mentioned in the Brazilian thread…
Yesterday was the TBC Classic stress test. Coincidence?

29

Good evening everyone,

Thank you everyone for the reports so far!

We’ve been seeing quite a few reports from our LATAM based players, which are being updated through the links below:

If you are not from those countries, please do make sure to give us your ISP name, and this WINMTR test so we can send these up to our engineers too.

Thank you for your cooperation and patience.

30

I posted on the Latin American Spanish thread as well.

And hooray, a while ago I got a proper reply in the ticket I opened last night, indicating that they’re aware of the issue.
However I don’t think it’s a proper solution to suggest to use a VPN service as the GM that replied did. The ones that aren’t paid add a considerable amount of latency =/

31

I just downloaded a tunneling service and everything is fine so far

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32

A friend lent me the VPN he uses (that’s located in Texas) and though it added some latency (I went from 150 to 220) it certainly helped since I wasn’t disconnected anymore.
That means that it’s definitely a problem with connections coming FROM Latin American ISPs.

33

A post was split to a new topic: Frequent disconnect west coast

35

I keep getting disconnected randomly at probably 3-4 intervals per hour. It started doing this a few days ago. I am from Canada and play from there.

Edit to add: Was disconnected three times in the last 15 minutes.

36

Guys/gals, the problem has seemingly been fixed.
In the Latin American Spanish thread, a Customer Support Blue asked us to try again. It’s been an hour since I logged in and I’m not having disconnection problems anymore.
The only collateral issue is that my latency increased ~15 ms.

Give it a try.

37

I have been disconnected with the same error code. Error WOW51900319

At this point I don’t think its an ISP issue if your getting reports from multiple players and need to place a post about it.

Please do your best to fix the issue.

1 Like
38

5 posts were split to a new topic: Connection issues

40

What makes the situation suspicious is that all of this started after a maintenance done by Blizzard on Thursday.

Not to mention that:

  • It affected people from many countries (therefore many ISPs)
  • It ONLY affected Activision-Blizzard games. Players reported that other games by different companies (Steam games, LoL, DoTA, etc) didn’t have any issues.
  • Some people actually called their ISPs and they didn’t find anything wrong.

And then the error was seemingly fixed by Blizzard? At least many players in the Latin American Spanish forum (myself included) report that they don’t have any more disconnections, albeit with an increased latency.

If the suspicious problematic IP is one located in Miami, the datacenter hosting it should be at least one of the first responsible of checking what’s wrong with it, not an ISP located in the southern corner of the world.

41

It seems reasonable that Blizzard may have had contact with them, which they likely did as a courtesy. Even though you’re far from Miami, the ISP has contracts with routing peers, and they pay those companies to route their customers. That’s why the ISP is generally responsible for working on a resolution with them. Additionally, most South American ISPs are gonna connect into the US through similar or same routes, depending on how many are available.