From a US based server (Wyrmrest Accord), having the same Disconnection issues constantly, getting worse over the past couple of days. Upgraded my video driver, addons, everything suggested. My ISP is AT&T. I’ve never had issues before this week. I have no problem contacting them, If you tell us what to tell them to check,
but it sure feels like you guys are passing the buck here when it seems to not be any isolated issue. Here is my WINMTR log.
Splitting this off into it’s own thread. Are you by chance using a wireless connection? The first hop (your home network) has a rather big spike and that can certainly be a sign of a bad home connection. If you’re using wireless test using a wired connection, or if you’re already on a wired connection swap out to a new ethernet cord in-case the current one is damaged.
I have now replaced my modem twice with my ISP. They were out today and have checked the wiring. I am currently directly connected with an ethernet cable to my modem, yet, I get the same error. Balls in your court guys, cant keep blaming the ISP’s.
The thing is, it isn’t just “blaming your isp.” your test results show what they show. If they’ve fixed the issue, your test results should reflect that, and we can start looking elsewhere.
The home network looks decent. But later in the test we can see there are nodes losing data, because the test started with 132 packets and only 109 made it through to Blizzard. This is going to be a separate issue, not related to the home equipment.
From the data, we can conclude it is a problem inside AT&T’s network, and not a Blizzard server issue. It might be the hop before this one I linked below, but it doesn’t matter, since both are owned by AT&T and showing data loss.
The next step forward from here is to forward these results to AT&T. This will serve to demonstrate where the issue is happening so their engineers can work to address it.
Many people have few or no practical gaming alternatives to AT&T thanks to the way West Coast cities like to pick local winners and losers. The game is basically unplayable at this point for people experiencing this issue. I suggest Blizzard call AT&T and manage the problem with them directly. After a decade and a half of energetically dealing with the occasional technical issues that arise in a game I have very much enjoyed, this problem has tired me out enough that I am starting to not care anymore.
It was not enabled, since I do not have IPv6 enabled on my network.
I did, however, have optimize network for speed enabled, I disabled that, same issue.
I worked with AT&T, they were less than helpful with finding the issue, or even understanding the issue, everything they see looks fine from their end. My newest MTR is looking like this at my last disconnect. Since AT&T cant figure out whats wrong and it looks like there is still loss, I’m seriously considering a new ISP.
I’ve tried using a VPN since Sunday. While the disconnects are less frequent, they’re still there. I’m just changing ISP’s at this point since I have no contract with AT&T.