Just look it up. I’m not going to respond to that troll because all he does is make things up. I’m not even talking about the 800 that were just laid off. Customer Support was gutted last year.
Yeah, to their community and esports employees that were laid off. Ythisens wasn’t CS, he was a CM and the particular position he held no longer exists, from his own words.
You made the claim.
You provide proof.
And so on.
pretty sure he did not make up that post though.
You may take my word or not, but he is essentially correct, it was reported that Blizzard offered and does offer employees(don’t know if it’s all) severance packages.
That’s cool. I wish the places I worked at would pay me lump somes on my way out.
What have you proven? That support staff were laid off in Ireland, something that doesn’t affect us here? I never said no one ever gets laid off, you’re claiming they gutted the support team with layoffs and you’re just making yourself look foolish.
No, he made up the fact that Blizzard didn’t cut customer service, which they very clearly did. And you see it in-game as well. Why do think they’re trying to automate everything?
It’s always funny when you prove someone wrong and instead of saying ‘Oh, I guess I was wrong’ they try to spin it. Always makes me chuckle.
pretty sure he was referring to the NA layoffs.
Of course, Mogar attempting to course-correct his statements by linking to some EU payouts that have no affect on NA customer support, which is what is relavent to is, is amusing.
As I said Blizzard GMs aren’t game-specific anymore, and they’re not regional either. You think when you call Spectrum customer support you’re talking to someone in Texas? No, you’re talking to someone in India. Blizzard is the same way. Their customer support service is worldwide.
I though they offered severance to the NA people.
They did, the situation at the office in Ireland was a voluntary one.
Not entirely sure, but I would bet the Irish layoffs were for the EU locations.
But you’re right, when I call Comcast or chat online, 50/50 I am talking to a call center in India,lol.
And half the time they don’t understand simple English.
Anyway, the point is customer support staff has been lessened year after year. Blizz has been trying to get rid of these people for a long time and finally last year a large number finally took the bait and allowed themselves to be bought out.
Even the link Mogar gave specifically talked about EU support and EU players.
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Now you are just making claims, you have no way of knowing that they “have been wanting to get rid those specific 800 for years”
I dunno, if I had a choice of losing my job eventually with no severance , or leaving now with it , I would choose the second every time.
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On BFA I haven’t been silenced once. Not once for literally anything. I talk in trade chat regularly.
I think you guys are taking things to the extremes with some of these examples.
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Stud, you’re mixing two stories together.
But whatever, the fact is customer support staff isn’t what it used to be. The result: players policing other players. Which of course is a recipe for disaster in Vanilla.