I tried to start a Recruit a Friend with my son a couple weeks back, and it seemed to show him linked on my Friends window and Recruit a Friend tab, but we’ve been doing quests together, synced up, but no progress was showing under Storied Partnerships. I reached out for support in game, and found out that I would have needed to set this up months ago when my son started a trial account (vs my assumption being that RaF would be triggered by my signing him up for his first 6 month subscription, on the same credit card as my own account). The link apparently set up WOW2 under his profile, which is a brand new started account. I was told my son would have to start over completely for the process to work (which won’t happen as he’s already sick of games where you lose items when you get killed in game, let alone losing everything he has done). I realize I clearly didn’t understand the process, but what has me put off now is that this has turned us both off from playing, after just having paid for 6 months on both of our accounts. I don’t want my money back, nor am I asking to have the Recruit a Friend backdated to whenever it was he started is trial account, but at the very least, I would hope someone at Blizzard could properly link our accounts (paid for by the same credit card) together for the Recruit a Friend time to start working going forward (I can kick myself for time lost, but it wouldn’t be a permanent regret if future time would count). There’s no way I would have not wanted to set this up right since I’m actually paying for them both. Hoping there’s still chance that someone can help set us right to move forward.
Unfortunately the recruit system is automated. Unfortunately if the account doesn’t fall within the requirements for this, cs can’t retroactively set the link. Make sure to read the faq. I’ll try to find it.
That’s just not something they can do, I’m afraid.
Your son’s first game license did not meet the criteria for RAF which is why it created the second one, as you indicate discovering. Game masters cannot override that condition.
You’re welcome to try petitioning for a refund and see if they grant you an exception where you’re well outside the refund window and start over on the second license, but that would have to be a discussion with your son first.
I am sorry, Rogzhunt, as the others mentioned that isn’t something we’re able to do. The current system does not allow us to initiate or update a link.
I understand your son may not wish to start over, but it does seem like he only has one character around level 30. It isn’t the best option, but any Account Bound items they collected, such as mounts, pets, heirlooms, toys, appearances, etc… will be accessible on any other WoW license on their Battle.net account, in the same region.
I am sorry we’re unable to offer a better solution.