Re-Sub Complete - Account Still Inactive

Support Customer Support
21

Restart the launcher and game.

1 Like
22

Try a full relog - game and launcher, Aitaridie. See if that helps. If not - you may need to put in a ticket.

1 Like
23

I am having the same issue. I tried logging out and back in multiple times from both game and launcher.

24

I’s wasn’t logged in, is workin now though. much obliged.

25

All good on my end now. :+1:

26

Relog and try now, Canadra.

1 Like
27

Still experiencing the same problem, just curious as to if it’s been resolved for some and should submit a ticket for it.

28

Try relogging as it was suggested

29

Working now!

30

Not working for me. :frowning:

31

not working for me

32

I’m in! Thanks.

33

It looks like your subscription was refunded, Totentam, based on your last contact. Did you set up a new one?

1 Like
35

Yes i just setup a new one after i was refunded a few hours ago. Within the battle.net application

36

I don’t show that it is active. Maybe try removing it and adding it back?

37

how do i remove it? I also just checked my bank account and it shows two -$15.93 charges and one +$15.93 charge for a refund

38

See if you have cancel option. It might be best if you submit a ticket under Purchase Failure.

41

Still experiencing the same issue on my end.

42

Fixed Now, Thanks

44

I am getting the same thing here. I have logged out and back in and tried to access game on different computers but still says account is inactive on launcher