If you honestly believe you were unjustly banned, do NOT give up on trying to get your account back.
I used up all my appeals and they said they would not discuss the matter anymore. Even gave me a warning for putting too many tickets in trying to understand what happened. Mind you, I was never sent the original email detailing my offense or for how long my ban was for. They told me on four separate occasions the ban would be upheld end of story and they refused to even speak to me about it …
This is my post on the CS forums after the reversal. I can provide the emails sent to Brack and one of the GM responding to it in his stead if you’d like.