Here is my official response from opening a ticket (tl;dr - Customer Support cannot help)
Howdy ****, this is Tech Specialist Game Master *********** at your service!
Before I jump into it, I wanted to apologize for you running into this issue as I know that issues of this nature can be frustrating. We more than most understand how disheartening it can be when you are working hard to get something and a bug gets in the way of achieving your goal.
However, while we understand your issues more than most, we here at Customer Support are not in a place to make changes or fix bugs in the game, that is something only the Development and Quality Assurance teams can do. While we would love to be able to fix issues of this nature, the only thing we can attempt is some raw troubleshooting and if it does not work, forward these findings to the Dev and QA teams to be investigated and hopefully resolved. As much as I wish we could intervene on issues relating to mechanics or events such as this we simply cannot and I sincerely apologize for that.
However, I do understand where you are coming from on this and I will get this forwarded up for you again. Hopefully this can be looked into quickly and fix implemented soon but in the mean time we recommend that you keep an eye on the Forums for a response on the issue or for a hotfix to be pushed as well.
https://us.forums.blizzard.com/en/wow/
https://us.forums.blizzard.com/en/wow/c/support/bug-report/17That said, if you happen to come across a bug or any other instance of the game not working correctly, we strongly recommend that you submit a Bug Report through the “Submit a Bug” feature found in your Help Menu. While this does not get you a response of this nature, it does send incredibly important information about your character and the situation to the Development and Quality Assurance Teams to check into further and get them resolved if there is an issue present. =)
https://battle.net/support/en/article/reporting-a-bug
So great of them to have the website direct us to a department that cannot help.