I was shocked because of this obviously unreasonable account locked. The only unusual behavior I can think of is that I keep trying to pay with my credit card and it fails, but I don’t know why and it’s my credit card. I can do anything self-certifying.I live in Japan and play the game on an Australian server. Is this the reason?However, I didn’t receive any email or information about this account locked. I need an explanation or reason about this issue. Also, if there’s any way to unlocked my world of Warcraft account. Presenting the detail of the step I need to take further.
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That would do it. If the system detects odd financial transactions it may lock it down for security reasons to help protect both the card holder and the account holder. Sadly stolen cards are used for fraud on gaming sites and hackers use stolen cards on stolen accounts.
Usually an account can be unlocked with a password change if it is a simple security lock.
Also keep in mind, the credit card payment needs to match the country you have on your Bnet address registration. You can play anywhere you want, but your address and payment methods need to match.
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My card cannot be used because I have not activated the overseas payment function I asked the bank and got this result. I changed my password and it’s still locked. The key is that I didn’t receive any email or information I should know to tell me the reason and the solution. When I wrote the ticket, I only received a mechanical reply from the robot.
There is no robot. You received a templated response from a Blizzard rep who is human. If your credit card isn’t set up for overseas payment that is something your bank would need to work out. Blizzard can’t do anything about that. If the credit card is failing the account will more than likely be locked due to security concerns as the payment would look like fraud.
Once you work out your payment method with your bank it should be simple to unlock the account.
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I don’t care about the credit card issue anymore. I have other online payment methods. There is not even a failed transaction in my transaction record. Now I just want to know how I can get the deal with Blizzard Live. I haven’t received an email. There is nothing official about this post. People Reply This makes me feel overwhelmed
There haven’t been live support for a while for a number of reasons. You’d want to put in a ticket to unlock the account as no one on the forums is able to help.
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After all, if it was really a credit card issue, shouldn’t he freeze my Blizzard account? Why is my World of Warcraft sub-account locked? I don’t even know how to find real human customer service to deal with right now. If I lived in Australia I would already be on my way to Blizzard’s offices to complain. But unfortunately there aren’t any Blizzard offices in Japan.
You put in a ticket through the ticket system. That goes to a real human customer service rep. Blizzard’s campuses are closed you are not allowed to just show up and yell at people. Open a ticket and Blizzard will look into the issue.
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Because a number of failed payment attempts is often a sign someone is attempting fraud/use of stolen cards. It is done for the safety of the account holder and the credit card holders. It gets locked or closed until the account holder sorts it out.
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I filled out the ticket but didn’t get a response. I don’t want to complain or vent, I just want to draw the attention of the official staff to solve this problem, I just want to play the game. My vacation was short and it was really frustrating to have this happen.
Just need to wait.
Haha you are right, mainly because I submitted the ticket and got a robotic reply which was not helpful at all. I could only submit it again.
No option to reopen the original ticket?
No, I’ve been working on this for almost a whole day. it just prompts me This ticket has been marked as Answered.
You keep harping on “Official Blizzard” and bringing attention to your issue and wanting to talk to someone - but CS is a forum for players to assist other players. You’re not guaranteed a Blue response. And those Blues here are SFAs. They’re not GMs, they have no part in appeals or ticket resolutions. And I’m pretty sure walking up to any Blizzard office isn’t going to get you anywhere, even if there was an office down the block from you. And your issue isn’t any more or less important than any other person who is in the queue ahead of you. Your ticket(s) will be responded to in the order that they were received.
That being said - if it is something as simple as a locked account due to payment - doing the appeal is the proper place to have a ticket.
Another thing you can do is shoot a ticket in for Purchase Failure. Appeals are handled by a specific group of folks, just like there are specialists in regards to accounts and billings. At the very least, you will hopefully have more information and the assistance to get the payment issue handled. You can submit that ticket here:
https://us.battle.net/support/en/help/contact/167/ticket
It’s usually advised not to have multiple tickets opened, but appeals can work on the account being locked, and the folks who handle accounts and billing can hopefully work from their end too. It’s kind of a grey-ish area, else I wouldn’t suggest doing this.
Good luck to you.
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There should be an option in a ticket to respond to it, where it will be kicked back into the processing queue for a GM to look at. Though, a moderator may roll through here and choose to provide whatever assistance they are able to provide through the forums, although that is not guaranteed. I saw the Centaur lurking around so he may choose to pop in and provide some insight.
I wonder what happened to the monkey, though…?
The point is that I’m not sure it’s a credit card issue, I’m just guessing, because Blizzard didn’t send me any email after locking my account. This is what makes me irritated. I didn’t even know what was going on and what should I do, filling out the form and getting a robotic response drove me crazy. Thanks for your help, I’ll try it after I still don’t get a reply on my receipt.I thought this was a forum for giving official feedback, but it seems I misunderstood. I don’t mean to bother anyone, I don’t speak English and translation software always seems to throw up ambiguities.
He’s still around! Every once in a blue moon he’ll pop in the off-topic thread or if there was something from another forum that’ll be dragged over here. He’s just no longer a SFA, but full-on Customer Support agent.
(I’m digging through trying to find his post about leaving)
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You didn’t. So please stop saying that. You received a TEMPLATED response. Not a robot, not AI. A real live person sent you that.
But yes, if you’re unsure - it doesn’t hurt to send in the ticket for the link I gave you. Even if that wasn’t the problem, they can tell you that, at least.
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Oh, I know I got a real human response, what I meant was “machine-like templated unhelpful response”. The translation software doesn’t seem to quite understand that word in my language.
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