Responses are usually based on the category it was rntered to, but are not necessarily robot responses. We would like to he, but as mentioned, this is for players decision, not direct contact to support.
Your fellow players don’t know what the response was. Perhaps you can paste it here? Just leave out personal information.
A locked account definitely is different then a suspended account, usually fixed with a password reset.
Can you login to account management at all?
That is understandable then! We have just been getting a lot of people who want to believe things are all automated and robotic and will not believe that there are real people responding, even if they’re just sending out the same information to everyone.
Please do double check your email’s Spam folder. Sometimes things like to end up there. If you already have, then my apologies. I don’t know why else you would not have gotten an email. Sometimes the system wants to be difficult.
I’m sorry this happened while you were on vacation, but there just isn’t anything that can be done besides getting your tickets in. Then it is just a waiting game until it’s your turn for your ticket to be addressed.
World of Warcraft®: Dragonflight (WoW1)
Americas & Oceania Locked
Account Status Feb 23, 2024
Last Played
I guess it’s a locked rather than a ban or something. Too bad I didn’t receive any mail, I checked every corner of my mailbox including the trash. I can log into the Blizzard website, the client, everything, and I can even play Hearthstone or create a new World of Warcraft account.
and This is the content of the document I submitted
me
My World of Warcraft account is locked. I haven’t received any related emails and I’m sure I haven’t done anything illegal.
7 hours ago
This ticket has been marked as Answered.
7 hours ago
Support
Greetings,
This action has been taken in accordance with our Terms of Use and our In-game Policies ( https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players.
Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html
Regards,
Game Master Team
Blizzard Entertainment
That would be the template answer for the appeal ticket. You are not appealing though. Try purchase failure instead as this feels like a billing problem your bank might not be able to help with.