i feel you, as nightborne main i just hoped they will list future plans for customizations in SL, i actually bought SL because they told us customization is something they will focus on, since some races got it and some didn’t it make sense more will come in future patches but nope, not at all… not going to lie, i was asking myself if i should just unsub and quit the game i loved so much but get ignored for years as a customer doesn’t motivates me continue to invest my time on this game, but instead i decided maybe try together with others in the community make our voice to be heard, blizzard still can change their mind on that situation if enough noise made, i love this game and passionate about it but blizzard seems to be going again on that path of being disconnected from the community
https://us.forums.blizzard.com/en/wow/t/blizzard-are-you-even-listening/877830