Well, you see, a whole lot of people have moved on to other things.
Myself, I’d rather Blizzard would make a fun game, so I sometimes come to the forums and offer suggestions for improvement.
As far as “trust” goes, four years ago, Ion said the guild permissions getting broken was unintentional, and they were working on a fix. Four. Years. Ago. And no fix has come. That makes it very hard for me to believe what Ion says anymore, sorry.