If your ticket is open (you’ve got a ticket number), then it’s not that they’re not responding to you, it’s that your ticket isn’t at the front of the queue yet.
They are not able to close a ticket without providing a response, so you’ll absolutely get one 
Silly question but is this available to use in classic/classic hc?
Yes, I know how it works. When one waits there isn’t a response. That’s kind of how that goes. lol
I think it’s retail only. But I can’t confirm that.
Appreciate it – cute little funko the pet would be a cool bonus
An update on this issue… I finally received a response that they added the murloc pet to my account.
An account that does not exist, because as I told them… there is no Bnet account for my Apple email addres— unless somehow, when I bought the murloc, they auto created an account for me.
So now I’m in the midst of trying to see what happened and if they can get the pet onto the correct account.
I also asked them if they could just cancel the order and I’d purchase it again, but that was not addressed at all and they sent out the physical murloc this morning, which means I cannot return it now.
Here’s hoping they can fix this. And a PSA for anyone else: make sure you log into your Bnet account before purchasing this murloc on the gear store. Don’t be like me. 
I had to create an account on the shop to order the Funko. I used my basic email, not the email associated with my Blizz account.
I got the code for the pet, and got the pet in game, within 6 hours.
That’s weird…there isn’t a login area in the Gear Store page that I can see, and when you go to check out it asks you for an email address. There’s a code that gets delivered to the email address that you give them.
I would do the obvious first, look through your spam/trash/etc., then try asking them to just re-send the code. Once you have the code you can apply it to any account through the “Redeem a Code” area of your account.
Click the stack of 3 lines at top left corner of screen. You will see an option to login there. Click the login button and you will see the page below. When I did my order, I just logged in via Battle Net.
Ah, okay. On the Desktop version it’s a little head that you click on.
I didn’t log in to my account to do my purchase and it didn’t interfere with my ability to get my code to the email of my choosing, though.
Argh, I guess I’m going to have to put in a ticket.
I purchased the Funko Pop on 10/25 but didn’t even think to use the email associated with my Bnet account and it autofilled my main email when I was filling out my shipping and payment addresses. I received confirmation of my purchase, but have yet to receive the code.
Does anyone know the best area to put in a ticket? Do I use the general ticket category, Billing issues, or is there a special category for the Gear Store?
You need to go to the gear store itself, scroll all the way down and go to “contact us.”
Per Vrak:
Thank you! I thought there was a special place so that’s why I asked. I’ve submitted a request for help to the Gear Store.
Update: got another response back that told me they weren’t able to add the pet to my Battlenet account ending in the icloud.com address. (Well, no… because there is no Bnet account with that address… like I said 3 times already. LOL) So they just attached the code to the email and I was able to add it on the Bnet reedeem a code page.
Brrgl is finally mine! 
Although long and arduous, I am happy to see that you have this resolved sendryn.
I got my code the same day in my email. My problem is that wow account keeps saying that the code copied from this email is incorrect and can’t be processed. Can anyone help with this? The code sent seems larger than the spaces Blizz has for it but the redeem does accept it.
The code should be 21 letters/numbers. I didn’t put in the dashes, I don’t believe.
My redeem a code allows for 16 spaces and puts in the
spaces automatically. It puts in all the 20 but then I get Oops!
The code you entered cannot be claimed. Please check the code and try again. If you see this error again, please try again later, as the game or website may be undergoing maintenance. Of course the game is up and active.
I’d check in game, see if Brrgl is in your pet collection. If not, you’ll have to send an email to the gear store support with your order number and email address to see if they can resend you the code. Tell them it’s not working. To contact them, go to the gear store website, scroll down to the bottom and click on “contact us.” It may take a day or two for them to get back to you.
Ok it’s not in game but I did place a support issue with the store. Thank you for answering.
Good luck! I hope it gets resolved for you. 