I was just in this same situation literally last night, I started a ticket under the " not listed here" section basically stating the same issue as yours. I added a request for 1 day of game time to purchase a wow token to add more game time to my account. It was pretty late when i submitted a ticket so by the morning a GM had replied basically saying that they have checked my account and they seen that all my gold was in warbank so he/they did approve for 24HRS of game time so i can purchase my token…it is close to Christmas tho…hope this helps someone else.
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That’s great news! Glad this worked out for you!!
#dfmb