Need support on Mouse 4/5 autostrafing bug - still in the game

[Cartis-undermine (Cartis)]

Hello, the game had a bug where users would auto-strafe when strafe commands were bound to Mouse 4 and 5 buttons. Back in May, Blizzard CS acknowledged the bug, handed it off to the development team and the development team was able to resolve the bug within build #10.1.0.49801 (see below for reference).

As reported, this bug came back in September, but there has been no acknowledgement from Blizzard CS or devs this time.

Can we please have this bug acknowledged and worked on … again? It’s pretty game breaking for a lot of us that have used this feature for years and Blizzard has previously acknowledged the issue and fixed it. At this point, it doesn’t make sense that it’s being ignored for as long as it has been.

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Continuing the discussion from Input (Keyboard/Mouse) issues since 10.1, character stuck running:

@Kershew

Because Mouse 4 is default to autorun what I suspect is happening is that bind is not clearing when you change it to be strafe. That is likely a bug and at this point should be reported as a bug. (You can do so on the bug report forums or in game on the support menu using the submit bug form.)

Given the steps some have already tried, I do not have any troubleshooting I could offer for this and my only recommendation is to not change that keybind from default and setup your strafe buttons to something different.

I do thank you all for providing those screenshots and hopefully with your bug reports this can get addressed by our QA/developers quickly.

@Jambrix

Hey all,

I was able to reproduce this behavior with strafe movement getting stuck (auto run) when bound to mouse 4 / mouse 5 buttons. Thanks for all of the info that has been shared in this thread so far, it definitely helps.

It is being investigated further.

@Jambrix

Hey all,

The bug causing M4/M5 mouse buttons to cause stuck movement was confirmed and the WoW team will be working on a fix as soon as possible.

In the meantime you should be able to work around this by using mouse software to re-bind those M4/M5 buttons to keys on your keyboard. Then bind those keys to strafe or whatever movement you need in-game.

Thanks again for the reports!

@Jambrix

This bug has been fixed.

Verified it’s no longer happening on the latest build, 10.1.0.49801.

Anyone that was affected can try removing any workarounds and revert to their normal mouse movement, should be good now.

[Ekon-wyrmrest-accord (Ekon)]

@Cartis-undermine

Can we please have this bug acknowledged and worked on … again?

Not by posting in this forum, I’m afraid. None of the teams responsible for that fix come to this forum. You’ll want to relocate it to the Bug Report forum.

CS may have previously acknowledged the bug, but I don’t know what you mean by handing it off as that is not part of their job. That would be a task for the QA team.

Tech Support may operate differently, if you want to post it there instead.