…in addition to all of these issues, our warlock grandma got absorbed into a wall. You know how there’s those pillars that you normally stand with your back to them, and he ran over a rock into a corner of the wall, and instead of running into the wall, he ran THROUGH the wall. AND HE WAS STUCK THERE. And then he was casting INSIDE of the wall at the boss, and then earthbreaker missiles dropped down, and the aftershock hit him and knocked him out of the wall.
Going on a week with a game-breaking bug on a CURRENT TIER boss… What the **** blizzard, not even a response? Jesus christ how bad can you be at your job, at the very least say SOMETHING to the crowd of people paying you money every month… Your PR is so dog****, hopefully the Riot MMO is half-way decent so we can all get away from this s****y company.
Hello everyone and thank you so much for the detailed reports.
We’re actively investigating the recent visual issues with Halondrus. We’ll provide an update as soon as we have more information, and be sure to also keep an eye out on hotfixes.
Hello, I’m back! We identified the issue with Planetcracker Beam and deployed a hotfix that should address the issue. We’re still looking into the other reports and will provide any updates as we receive them.
Bombs still invis during intermission and P3…what is actually going on, I can’t believe a current tier boss is bugged for a solid week now…Too busy counting all your scuzzy dollars from Diablo Immortal?
They said they fixed the Planetcracker Beams in a hotfox, but they didn’t say anything about the Hunter auto-pull bug, the bombs being invisible, randomly getting ABSORBED INTO THE WALL like our poor warlock, OR the seismic tremors being invisible.
It is fairly better than completely blinded, but still there are glitches. While approaching to the third zone, the surrounding area repeats disappearing and reloaded. Seismic Tremors and Planetcracker Beams are sometimes flickering…
After weeks of this being a top priority for our encounter and QA teams, we’ve solved this and fixed it.
Some background
Starting on June 10, in a portion of the Halondrus encounter, multiple abilities began disappearing or rendering inconsistently. While we rolled out some partial fixes a few days later, a number of issues have lingered for the past two weeks, understandably frustrating players attempting the Halondrus encounter.
It’s unusual for a bug like this to take so long to overcome. The first step we take when any bug is reported is to have our QA team investigate and reproduce the bug. Figuring out steps to reproduce a bug is essential, both for understanding what’s causing it and to make it so that we can correctly test the eventual fix. With the Halondrus issues, we ran into an immediate challenge: none of our QA testers or engineers were able to reproduce the bug following the same steps that were causing visuals to misbehave on live realms. That’s extremely unusual, and we spent some time trying to gather more information and test different theories, while applying some quick partial fixes.
Over the last week, guided by the curious case of a single engineer who was able to reliably reproduce the issue (when no one else could), we tracked down the underlying cause as a very niche and previously undiscovered bug in our hotfix system itself. This bug made an unrelated hotfix unintentionally cause player clients to read an erroneous visual “occluder” (an invisible volume usually used to tell the engine that it doesn’t need to render whatever is on the other side of it, to optimize performance) in the Halondrus playspace. The reason internal tests didn’t easily reproduce the issue was-- the actual game data was correct.
The Current Situation
We have now developed a process to both clean up the bad hotfix data and fix the issue that made this possible in the first place. That fix was deployed earlier today.
We sincerely apologize for how long this took to fix. It was a top priority for the team the entire time, but turned out to be almost unique in coming from an underlying cause that took far longer to track down than we ever expected.
All we ask for is communication that you are investigating the issue. This went on for too long with silence when it was severely impacting every guild raiding this boss. It’s not uncommon for a consumer to be frustrated when the quality of a product worsens.
Hundreds of guilds were able to reproduce the issue, because it happened EVERY PULL. This feels like a cop-out. If it isn’t they really REALLY need to start playing their own game.
Did you know that when you hit 3k io, or Glad, or kill Mythic Jailer, the conduit item you buy to upgrade all conduits to 278 upgrades all conduits EXCEPT for the covenant conduits that you aren’t actively playing. This results in your REWARD costing you 4500 more gold just because they don’t seem to care that people have reported this, complained about it, or even seem to care that you need to complete the ENTIRE ZM CAMPAIGN ON ALL CHARACTERS YOU UNLOCK THIS ON!
While this did not affect me in the least, I wish to applaud the very clear and detailed explanation of what your challenges were that you needed to overcome.
I think this is really helpful to the players as a whole to understand the work involved which create the delays in addressing a problem.
I hope that you guys continue to do this in the future and thank you for the communication.