I opened a ticket last night and also received a response that clearly showed they did not read what I had submitted. I went from being interestingly curious about a bug I had found to being annoyed at poor customer service.
I consequently posted on the forums, and was able to interact with a member of our WoW community, and we were able to determine the source and severity of the bug.
I like WoW a fair bit, but interactions with customer service can certainly have a negative impact. That is unfortunate, OP, and I hope you are able to have your issue resolved.