Alright, just thought it was worth a shot.
Also, while I don’t want to get your hopes up, we did have something recent here that MAY be similar to yours. Normally, I wouldn’t encourage people to continue to appeal after getting that “final” email, but you may want to in this case.
There is a Sleepy Panda on the prowl right now, so she may be able to shed some kind of light on this as well.