Our raid was disbanded the other day after killing Dathea, Ascended on heroic. We utilize a loot council, and the loot from this boss was mailed to me, and as such was not subject to the standard 2 hour trade window, and was not able to be redistrbuted.
I submitted a ticket with a request to transfer the loot from my inventory to the target raiders, who were present for the kill, and should have received it.
The following response was provided:
This problem was widely reported by players and is related to addons causing problems with the game services such as chat functions.
Currently this is being investigated, there are no resolutions or workarounds available. The Customer Support team cannot swap loot or keys or make any adjustments for these issues.
I don’t understand the limitations being placed on the customer support team to assist folks impacted by the disbanding issue present the other night.
I have several tier tokens and several other armor pieces sitting in my inventory. The items in question were obtained through a significant effort and time investment from the raid, and it is frustrating for them to go to waste due to a technical issue.
I’m hoping for an actual response. While that forum may be better suited for the overall feedback, it has had a total of 3 responses from Blizzard in the entire calendar year 2022. Seems more like I would just be tossing my concerns here into the void. I would still like the loot moved, rather than just a general understanding by Blizzard that their response to this was less than ideal.
The blues here don’t pass such along, nor would they’ll be able to help in this kind of thing. This is feedback on how you’d like something to work, even if it’s an odd, edge case like this.
How are you determining they can’t help? One of the most common pieces of advice when you submit a ticket and do not receive help is to simply resubmit the ticket until you get a GM who is capable of helping. It’s an inefficient system, but it is more often true than not that simply asking again and getting past the pre-canned response offering no help does lead to your issue being resolved.
They absolutely can move loot from one character to another, having played this game for years I’ve had it happen a number of times.
Customer Support is not Customer Service. This forum, Customer Support, is one for players to assist other players. The Blues that you see posting are not GMs. They are SFAs. They are limited in their scope of duties - none of which involve ticket resolution. That is wholly in the hands of the GMs.
GMs are only allowed to do what the Devs and the Powers That Be have dictated that they can do. And historically, they are hands-off in regards to loot distribution. Only in the instance of a scam do they step in, and it’s only to remove the ill-gotten gains from the scammer. This bug is something new, and since it’s still something they’re working on, there hasn’t been any word of whether or not they’ll be able to help in cases like this. Just from my experience and what I’ve seen over the years? The GMs will be unable to help get the loot distributed, especially since there wasn’t the window of time to trade the items yourself. That timer is something hardcoded into the system and I’ve yet to see an instance of it being overridden.
This is untrue. There isn’t some magical sweet spot GM who can override the rules, unless they’re wanting to face the consequences of going beyond what they’re allowed to do. Just because it’s on Reddit or Youtube or anything of the sort does not make it true. GMs have rules they must follow.
It’s actually pretty clear in their support article about the restrictions. Because it was sent to you and mailed, it was soulbound to you.
You’re welcome to make a post over in the Bug Report forum - which is one-way communication, you’ll likely not get a response - but with this glitch in the system destroying people’s keys and lockouts this week, your group’s loot was just another victim of it.
I am asking for help. I would like the loot moved. I submitted a ticket, I received an automated reply saying the loot couldn’t be moved. This is an unacceptable answer to me, so I’m asking here.
Thanks for your review of my post, I’m happy to have made it past the gate, and it’s good knowing we have folks like yourself looking out for the integrity of the customer support forums.
It’s not gate keeping. You are misunderstanding the purpose of this forum. It’s not a Customer Service forum. There is no such thing for Blizzard. You have Customer Support.
You don’t have to like the answer you’ve been given, but that is the answer that Blizzard gave you, and I have only shown you where that is in writing.
You cannot get around the ticket system by posting here. This is literally the only forum that no staff comes to - not counting our SFAs. They have NO part in answering tickets or resolving issues like this. For things GMs CAN do, tickets are the only way to get them resolved.
I’m sorry it happened, but loot can be tried for again next week. It is not a finite resource.
The only thing you can really do, is hold onto the items and hope that maybe once the issue itself is resolved, that there will be something they can offer to help. I’d keep your expectations low, but one never knows what the Devs will allow. But as it stands with the current policies, the loot is yours and it’s soulbound to you.
Today is your lucky day, in terms of learning things.
You can’t “remove this post”. Once a thread has received responses, it can’t be removed.
The best you can do to “memory hole” your participation is to edit your post(s), but generally that’s viewed as tantrum-throwing in this community.
Hello Blizzard! I’d like to give some customer support feedback on how I’d like customer service to work.
For paid services such as a subscription based game like World of Warcraft provide live support to resolve issues a bot is unable to comprehend.
If unable to move pixels around offer reimbursement for loss of time and emotional distress. Being that close to getting an item and thus triggering the dopamine reward response only to have all destroyed by the server disbanding your raid and forcing loot to be mailed.
You will want to repost your suggestions someplace they’ll be seen by someone who’s supposed to do something with them. The Support forums are a dead-end for suggestions; no one who reads them (including Blizzard employees) is authorized to act on suggestions or forward them to anyone who would.
Post in General Discussion or use the in-game feedback tool.
