So, after finally waiting 4~ weeks for my ticket to be answered not only did I get a response that wasn’t accurate to my situation.
My situation being; I didn’t receive my ‘Hero of the Horde: Eternal’ achievement with 96 wins and was told I needed 150 (which only applies to 3v3 R1 and not RBG).
The ticket was merged with another to make a whole new ticket number.
This new ticket number is empty as you can see below
My original ticket that has the response addressed above only has an option to mark the ticket as resolved and nothing else.
I really am not interested in waiting another 3-4 weeks for a response about the exact same issue just to chance whether the GM who does get to my ticket to being ignorant or not; or simply rushing my ticket if they do end up getting to it.