Merged ticket showing up with nothing

Support Customer Support
#1

So, after finally waiting 4~ weeks for my ticket to be answered not only did I get a response that wasn’t accurate to my situation.
My situation being; I didn’t receive my ‘Hero of the Horde: Eternal’ achievement with 96 wins and was told I needed 150 (which only applies to 3v3 R1 and not RBG).

The ticket was merged with another to make a whole new ticket number.
This new ticket number is empty as you can see below

My original ticket that has the response addressed above only has an option to mark the ticket as resolved and nothing else.
Pictured below.

I really am not interested in waiting another 3-4 weeks for a response about the exact same issue just to chance whether the GM who does get to my ticket to being ignorant or not; or simply rushing my ticket if they do end up getting to it.

#2

It’s extremely unlikely that a GM is going to be able to help out with this sort of achievement. It has nothing at all to do with ignorance, as GMs are not allowed to grant achievements with very few exceptions as dictated by the development team.

If the system didn’t flag you for the achievement, then it’s likely that you didn’t qualify unfortunately.

3 Likes
#3

The response was factually incorrect.

I know people who have been mistakenly DQed for R1, make tickets, then rightfully receive their titles/achievements after.

I thoroughly understand the qualifications of the title and see people with lesser games won and rating than I had.

#4

You’re welcome to try putting in a ticket again, but I find that extremely unlikely. This is not something that GMs are usually allowed to get involved with nor do they tend to be granted the powers to apply.

Best of luck with your ticket though.

2 Likes
#5

10char////

#6

Then don’t open a ticket? I’m not sure what to tell you beyond there are no GMs on the forums. So if you want it looked into again, you’ll need to either re-open the ticket you had if that’s still an option, or open a new ticket.

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#7

Yes, thank you for telling me which I already implied that I understand, which is what brings my post in the CS forums in the first place.

#8

I’m not sure I understand then. You posted in a forum that’s primarily for players to help other players, yet you would like a GM to look into your issue again. The only way to have a GM look into it again is via a ticket, so that’s the route you’ll need to go.

5 Likes
#9

All I can suggest you to do is re-read the thread again.

My ticket that was merged is broken.

So I came to the customer service forums for some customer service in hope that something can be brought to light that can get that specifically merged ticket number (which is inside a screenshot provided in the OP) working.

I’m sorry if my thread wasn’t laid out properly enough for you to digest.

#10

The only time tickets are usually “merged” is when a player opens multiple tickets for the same thing.

I understand what you were hoping. I’m telling you that there are ZERO GMs on the forums. None. The forums are not a way to bypass the ticket system. If you want to have your issue looked into again, then you have to open a new ticket if your previous ticket cannot be reopened.

It’s just that simple.

4 Likes
#12

Okay. Sorry for trying to help. Best of luck finding a GM on the forums.

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#14

I’m not sure what it is you think I missed from your OP. You still have an issue that you want a GM to look into but you don’t want to wait on a ticket. Then you simply don’t put in a ticket and move on I guess. I was trying to make sure you understood that there are no GMs here, but you seem to feel otherwise.

2 Likes
#15

This is the customer support forum, ie - player help player. Not customer service as you expect.

Not sure why you are lashing out, but it’s certainly not going to help you in the way you think it might. Take a breath!

If you wish to provide feedback to the GM team, hopefully you were sent a survey?

3 Likes
#16

Scroll on through the multiple threads in the CS forum.

I don’t take responsibility for your feelings towards anothers post.
If you’re sensitive to it, then you’re sensitive to it.

There’s no reason for you to feel empowered enough to gaslight me.

I’ll just have to refer you to my OP.

I’m not here to argue; I simply made a post.

Obviously, some people needed help with clarification of my knowledge, but I asure you, I understand my situation, thank you.

Don’t feel obliged to bump the thread again if you don’t have any useful information not already clarified in this thread.

#17

Wow. Ok. Whatever.

Good luck, would hate to see you lose posting ability but hey, you do you and I’ll just keep on reporting.

4 Likes
#19

Chill out, Perl was trying to help by letting you know there is NOTHING that can be done by posting here. If you want help you have to reopen if that is an option or make a new one.

7 Likes
#21

got it, you just want to rage. This is a poor forum to troll in. good luck

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#22

Chill out I was thanking you.

#23

ahhh, sorry, misread. My apologies

1 Like
#24

Report, ignore, move on.

3 Likes