It’s okay Hadrimmdar. They seemed to have worded their OP poorly and just want to complain about the wait time.
They can choose to open/re-open the ticket or not.
They understand there are no GMs here and that this isn’t a complaints forum clearly based on the replies.
If they want it looked into again, they’ll do what they need to do.
Tickets are averaging 2 weeks if you can reopen it goes into expidited que but i wouldnt count on a positive outcome. While the blues here can help in some cases they cant in this one.
All you are going to do with your behavior is end up with the thread locked without an answer you so desperately seek.
As i pointed out in another thread, if someone was asking you for help, acting like you are, would you want to help them? No.
A reminder for you of what the customer support forum is:
Do note in it: