Adjusted the title here to get more traction on the issue and moved a few threads over to this one. Thank you for your reports! We’re getting tracking for this issue, but we’ll need some information to check on what’s happening with the connection from and to Singapore and our servers.
For those of you experiencing issues, please include the following:
Realm:
ISP:
Gather a WinMTR file until the problem occurs for 10 to 15 minutes.
Note: For Mac only, please gather a pathping test instead (WInMTR is not available on MacOS).Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456 )
For those experiencing issues with Hawaii connections, please refer to this thread instead. If you are experiencing similar issues, but neither Singapore or Hawaii is relevant to your issue, please create your own thread.
I also have same issues, connecting from Singapore to Blackrock server.
I tried Win / Mac environment and got same issues so it would not be caused by local PC.
Same as others, I feel it started from last Wed maintenance.
I saw another thread that users from Hawaii has same issues.
So I would imagine it is not ISP issues.
I am having the same bloody issue. This issue only happened 2-3 days ago when Blizzard and its stealth crew decided to implement stealth changes that kicked everyone off the server.
This problem might be solved if you get someone not from Singapore queueing for a battleground on a US server
I suggest having technicians that know what they are actually doing and actually communicating with the playerbase.
Same issue here. Worse, trying to open an in-game ticket doesn’t go through at all. It’s getting really frustrating trying to play visions when it keeps giving me the daily cooldown after “transfer aborted”.
Thank you, Feylara! I’ve got this test and details added over to our tracking. The connection test looks fine here, but we’re comparing the data with other tests to pinpoint the exact issue.
For those experiencing this issue, please include the requested details mentioned above.
In the mean time, we’ve seen a small amount of reports where a VPN helps alleviate the issue. It’s worth trying if a VPN or alternative connection may help in this situation.
Real for me is Mal’Ganis
ISP is SingNet / SingTel source IP 42.60.138.0/24
I am a network engineer and web application developer that has extensive experience with NGINX.
There are thousands of players affected (noted at least in Hawaii and Singapore and elsewhere). It doesn’t only affect WoW but other Blizzard games as well.
Please escalate the issue and stop endlessly asking players themselves to perform diagnosis for you. Traceroutes does not show the problem.
I suspect several issues:
Login server DNS resolution issues and giving out intermittently wrong records
BGP tables updated and some are faulty (this would have been confirmed with traces but from the traces the players are giving, BGP issue is low)
Load balancer issues intermittently sending packets internally after hitting Blizzard servers to the WRONG server where the user session is suppose to persist to (i.e. your persistence settings are incorrect)
Load balancer issues intermittently sending packets to a DOWNED server or OVERLOADED server after hitting external blizzard Virtual IP. Packet dumps show intermittently after sending packets to blizzard IP blizzard fails to respond.
Highly suspect INTERNAL blizzard server issue especially #3-4.
Was referred here by a blue, from Mac issues thread. Any solution for MAC users?
Also, the issue was gone for a week, dit not do anything. Then it came back immediately when the midsummer festival is over.
This seems to happen ONLY when they do stuff to their servers, looks like they are making us download softwares to run and hoping they could find some blame on our side when it is quite obviously Blizzard server issues?