Hi Blizzard, since the Thursday morning maintenance, players in certain regions have had trouble accessing Americas servers. I am a player located in Singapore (as are several of my friends) who plays on Mal’Ganis.
The login server has been intermittently failing since Thursday morning PST and a lot of players cannot login to their account. In the rare chance we are able to login gameplay is delayed (chat seems to work real time, but game play is delayed by about 60 seconds). Zoning oftentimes will crash the client.
I have been able to log in without much problems, but since yesterday I’ve been getting “Transfer Abort: Instance not available” whenever I either move from Zone to Zone, or try to go into a Dungeon/Instance.
I’ll usually be able to get in after multiple attempts but it’s very annoying.
I’m also playing from Singapore, using Singtel, WRA server.
I’ve been getting this issue since about 48 hours ago.
It takes multiple failed loading screens to get into an instance or through a portal. And when inside a dungeon/instance, if I get another “Transfer Aborted: Instance not Found”, i get booted out to the character select screen, and have to wait for the “Not your Instance” mechanic to teleport me out and if that fails, I get booted to the character select screen again.
I am unable to take Flight Paths because if I do, and when the FP crosses from one zone to the next, I might get a “Transfer Aborted: Instance Not Found” which immediately boots me off the FP in mid air to my death.
I’ve lost the daily Vision quest because of it.
I’ve done literally everything I could find suggested, from Flushing my DNS, to resetting my router, to removing the WTF and local interface files, to scan and repair, to uninstalling and reinstalling.
I’ve already checked my network repeatedly seems like there’s nothing wrong on my home network, and I’ve seen several posts of issues similar to mine with no fixes in sight.
This specific error – “Transfer Aborted: Instance Not Found” – indicates that something prevented you from establishing a stable connection to the game server. This can be caused by a variety of things from corrupted local game files to a network-related problem. With that in mind, considering the troubleshooting steps you’ve already tried we’ll want to have you run a WinMTR network test while the error occurs in-game so that we can further investigate the problem. Here are the instructions:
Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
Start the test and play the game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
Hey Dauvit! Thanks for taking the time to run that test. Looking at the data, there’s a significant spike in latency occurring on the 10th “hop” your connection takes on the route to our servers:
Since the latency problem affects all subsequent hops leading up to our servers, this test indicates that there is a problem causing instability on that 10th hop.
A quick way to confirm that the issue is isolated to your regular network is by temporarily testing an alternate network, such as a VPN or mobile hotspot.
With that in mind, this would be an issue to bring up to your ISP as they may need to investigate the instability occurring on that hop, or reroute your connection so that it avoids the troublesome hop. Keep in mind that you can request to speak with a “level 2 or level 3 technician” when contacting the ISP, as the front-line representatives typically only have access to basic diagnostics and troubleshooting tools. In addition, I encourage forwarding the WinMTR data to whomever you speak with when contacting the ISP, because if they’re able to interpret the data, this may enable them to diagnose and resolve the issue more quickly.
I hope this helps get things fixed up so you can get back to playing as normal!
I have this same issue but I am on the west coast. I’ve been having connection issues for several weeks prior to this change and I currently have a ticket open with tech support about it.
Adjusted the title here to get more traction on the issue and moved a few threads over to this one. Thank you for your reports! We’re getting tracking for this issue, but we’ll need some information to check on what’s happening with the connection from and to Singapore and our servers.
For those of you experiencing issues, please include the following:
Realm:
ISP:
Gather a WinMTR file until the problem occurs for 10 to 15 minutes.
Note: For Mac only, please gather a pathping test instead (WInMTR is not available on MacOS).Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456 )
For those experiencing issues with Hawaii connections, please refer to this thread instead. If you are experiencing similar issues, but neither Singapore or Hawaii is relevant to your issue, please create your own thread.
I also have same issues, connecting from Singapore to Blackrock server.
I tried Win / Mac environment and got same issues so it would not be caused by local PC.
Same as others, I feel it started from last Wed maintenance.
I saw another thread that users from Hawaii has same issues.
So I would imagine it is not ISP issues.
I am having the same bloody issue. This issue only happened 2-3 days ago when Blizzard and its stealth crew decided to implement stealth changes that kicked everyone off the server.
This problem might be solved if you get someone not from Singapore queueing for a battleground on a US server
I suggest having technicians that know what they are actually doing and actually communicating with the playerbase.
Same issue here. Worse, trying to open an in-game ticket doesn’t go through at all. It’s getting really frustrating trying to play visions when it keeps giving me the daily cooldown after “transfer aborted”.
Thank you, Feylara! I’ve got this test and details added over to our tracking. The connection test looks fine here, but we’re comparing the data with other tests to pinpoint the exact issue.
For those experiencing this issue, please include the requested details mentioned above.
In the mean time, we’ve seen a small amount of reports where a VPN helps alleviate the issue. It’s worth trying if a VPN or alternative connection may help in this situation.
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