I have this same issue but I am on the west coast. I’ve been having connection issues for several weeks prior to this change and I currently have a ticket open with tech support about it.
Same issue, except im in Singapore. currently communicating with blizzard tac
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there is no way it would be ISP problem. my ping and traceroute to google.com seems fine.
It should be the blizzard servers.
Same issues, get lockout for leaving pvp when I couldnt even enter the instance
Adjusted the title here to get more traction on the issue and moved a few threads over to this one. Thank you for your reports! We’re getting tracking for this issue, but we’ll need some information to check on what’s happening with the connection from and to Singapore and our servers.
For those of you experiencing issues, please include the following:
- Realm:
- ISP:
- Gather a WinMTR file until the problem occurs for 10 to 15 minutes.
- Note: For Mac only, please gather a pathping test instead (WInMTR is not available on MacOS).Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456 )
For those experiencing issues with Hawaii connections, please refer to this thread instead. If you are experiencing similar issues, but neither Singapore or Hawaii is relevant to your issue, please create your own thread.
Dear Sir / Mdm,
I also have same issues, connecting from Singapore to Blackrock server.
I tried Win / Mac environment and got same issues so it would not be caused by local PC.
Same as others, I feel it started from last Wed maintenance.
I saw another thread that users from Hawaii has same issues.
So I would imagine it is not ISP issues.
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I am having the same bloody issue. This issue only happened 2-3 days ago when Blizzard and its stealth crew decided to implement stealth changes that kicked everyone off the server.
This problem might be solved if you get someone not from Singapore queueing for a battleground on a US server
I suggest having technicians that know what they are actually doing and actually communicating with the playerbase.
Same issue here. Worse, trying to open an in-game ticket doesn’t go through at all. It’s getting really frustrating trying to play visions when it keeps giving me the daily cooldown after “transfer aborted”.
Realm: Aegwynn US Central
ISP: Singapore Telecommunications Ltd, Magix Services (Singtel)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 373 | 373 | 1 | 4 | 416 | 4 |
| bb219-74-144-254.singnet.com.sg - 0 | 373 | 373 | 2 | 14 | 420 | 43 |
| 202.166.123.134 - 0 | 373 | 373 | 2 | 6 | 418 | 5 |
| 202.166.123.133 - 0 | 373 | 373 | 2 | 5 | 404 | 3 |
| ae8-0.tp-cr03.singnet.com.sg - 0 | 373 | 373 | 2 | 5 | 412 | 3 |
| ae4-0.tp-er03.singnet.com.sg - 0 | 373 | 373 | 2 | 6 | 418 | 17 |
| 203.208.191.113 - 0 | 373 | 373 | 2 | 7 | 423 | 4 |
| 203.208.182.249 - 0 | 373 | 373 | 2 | 6 | 407 | 4 |
| 203.208.152.214 - 0 | 373 | 373 | 173 | 178 | 568 | 174 |
| 203.208.172.234 - 0 | 373 | 373 | 187 | 191 | 605 | 188 |
| palo-b22-link.telia.net - 0 | 373 | 373 | 190 | 196 | 601 | 191 |
| sjo-b21-link.telia.net - 0 | 373 | 373 | 173 | 177 | 577 | 175 |
| las-b21-link.telia.net - 0 | 373 | 373 | 173 | 177 | 585 | 177 |
| blizzard-ic-348621-las-b21.c.telia.net - 0 | 373 | 373 | 174 | 182 | 581 | 175 |
| ae1-br02-eqla1.as57976.net - 0 | 373 | 373 | 235 | 246 | 640 | 236 |
| et-0-0-3-br02-eqch2.as57976.net - 0 | 372 | 372 | 239 | 258 | 1380 | 241 |
| et-0-0-1-pe02-eqch2.as57976.net - 0 | 373 | 373 | 234 | 240 | 628 | 237 |
| chi-eqch2-ia-bons-02.as57976.net - 0 | 373 | 373 | 236 | 239 | 634 | 237 |
| 24.105.62.129 - 0 | 373 | 373 | 234 | 238 | 645 | 236 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Same issue occurring intermittently ever since Wednesday’s hotfix
Thank you, Feylara! I’ve got this test and details added over to our tracking. The connection test looks fine here, but we’re comparing the data with other tests to pinpoint the exact issue.
For those experiencing this issue, please include the requested details mentioned above.
In the mean time, we’ve seen a small amount of reports where a VPN helps alleviate the issue. It’s worth trying if a VPN or alternative connection may help in this situation.
Real for me is Mal’Ganis
ISP is SingNet / SingTel source IP 42.60.138.0/24
I am a network engineer and web application developer that has extensive experience with NGINX.
There are thousands of players affected (noted at least in Hawaii and Singapore and elsewhere). It doesn’t only affect WoW but other Blizzard games as well.
Please escalate the issue and stop endlessly asking players themselves to perform diagnosis for you. Traceroutes does not show the problem.
I suspect several issues:
- Login server DNS resolution issues and giving out intermittently wrong records
- BGP tables updated and some are faulty (this would have been confirmed with traces but from the traces the players are giving, BGP issue is low)
- Load balancer issues intermittently sending packets internally after hitting Blizzard servers to the WRONG server where the user session is suppose to persist to (i.e. your persistence settings are incorrect)
- Load balancer issues intermittently sending packets to a DOWNED server or OVERLOADED server after hitting external blizzard Virtual IP. Packet dumps show intermittently after sending packets to blizzard IP blizzard fails to respond.
Highly suspect INTERNAL blizzard server issue especially #3-4.
Please escalate internally to your teams.
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Are you guys still having issues? Fingers crossed it got fixed after whatever happened this morning, I’ve been testing with no real issues so far.
Same here, so far it looks problem is fixed.
Problem is still happening. Singtel ISP, Barthilas realm.
Was referred here by a blue, from Mac issues thread. Any solution for MAC users?
Also, the issue was gone for a week, dit not do anything. Then it came back immediately when the midsummer festival is over.
This seems to happen ONLY when they do stuff to their servers, looks like they are making us download softwares to run and hoping they could find some blame on our side when it is quite obviously Blizzard server issues?
I am also getting the same issue after the festival ended. It got fixed last week but same problem again started today.
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same problem is back again. Never had such issue previously. Please fix this 
Same here, from Singapore.
It is really annoying, I feld down to the ground during flight, died with no reason…
HERE WE GO AGAIN
This is unacceptable, we pay for this blizz cmon. I shouldn’t have to use a vpn or do all sorts of troubleshooting nonsense if it’s a server issue.
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Used to be 90-110Ms for me.
Now it’s 155 - 200ms
Sometimes it goes up and down faster than a stock market pandemic.
I hit 7000 last week.